Verisure is Europe’s leading provider of professionally monitored security solutions, protecting over 5.7 million customers across 17 countries.
With 35+ years of experience, we combine cutting-edge technology with 24/7 response to safeguard homes and small businesses from intrusion, fire, and health emergencies.
Our mission? To give people peace of mind by protecting what matters most.
Driven by customer focus, innovation, and service excellence, we’re proud to have some of the highest growth and retention rates in the industry.
More info www.verisure.com
About the role
We’re on a mission to create an exceptional experience for our customers—and we’re looking for a strategic, data-driven and creative CRM & Communication Specialist to help us do just that.
In this role, you will be responsible for all customer-facing communication – emails, campaigns, apps, customer zone, and any other relevant channel. Your mission is to ensure that all our communication enhances our customers’ experience, loyalty, and satisfaction. You will oversee creating engaging and relevant content, coordinating multi-channel strategies, and continuously monitoring performance and optimizing communication to better engage and support our customers. You will own our CRM and automation platform (customer.io) – setting up and maintaining lifecycle email campaigns, segmentation, and triggers to ensure our communications are personalized, timely and impactful.
What will you do?
Develop and implement email automation strategies and lifecycle campaigns aligned with our customer experience goals
Own the CRM system (customer io), ensuring accurate data usage and optimal segmentation
Create and manage compelling content for email, app and customer zone
Analyse and report on campaign performance, customer behaviour, and engagement metrics
Generate insights and make proactive recommendations to improve communication performance and customer satisfaction
Collaborate with Customer Service, Technical Services, Operations, and other teams to align messages and strategies
Stay up to date with email marketing trends and automation best practices to bring fresh, innovative ideas to the table
Your profile
Minimum 2 years of experience in email marketing automation and CRM management
Solid understanding of marketing automation platforms (Customer.io is a plus!)
Strong analytical skills with experience in campaign performance analysis and optimization
A creative thinker with a test-and-learn mindset and the ability to think outside the box
Excellent communication and collaboration skills
Ability to work both independently and as part of a team in a fast-paced environment
Fluent in English and either French or Dutch
What can you expect from us?
A competitive salary complemented by a range of benefits, including a mobility budget, meal vouchers, eco vouchers, and hospitalization insurance.
20 legal vacation days, 6 additional leave days (ADV), and 1 regional holiday.
The opportunity to join a growing, purpose-driven team that values collaboration and continuous improvement.
A supportive work environment where your ideas and contributions are genuinely valued.
READY TO MAKE A DIFFERENCE?
Here’s where a call to action goes, tailored to the vacancy.
Ready to make a difference in safety and service? Apply today and strengthen our team!