We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Job Description
The cartage agent is responsible for tactical execution of all cartage related operations within a district. The district’s cartage program includes working across all products to support consolidations/deliveries/pickups/appointments of import, domestic, and export shipments. Collaboration with district warehouse operations and service providers is another key area of responsibility. As a cartage agent, customer service to both internal and external customers, must be of the highest quality.
MAJOR DUTIES AND RESPONSIBILITIES
Pickup & Delivery Operations – Centralized dispatching
- Handle dispatching of all products for the Branch
- Carry out tracking and tracing and monitoring of all pickups and deliveries for all products
- Proactive communication with our internal and external customers to meet pickup and delivery needs
- Follow up on delays and exception coding and reporting
- Daily focus on meeting established KPI for the district cartage program.
- Liaison between product and cartage provider
- Prepare periodic reports and present such reports to branch management.
- Manage process of diversion to outside carriers as needed.
- Assist in developing new strategies for maintaining or improving quality-of-service.
- Manage process for documenting and communicating accessorial charges.
- Focus on increasing profit and minimizing costs.
- Exception management and resolve issues quickly.
- Daily tasks of dispatching and scheduling appointments.
- Coordinate daily activities with warehouse team.
- Serve as escalation path for operations when local PU/D challenges arise and communicate resolutions.
- Be a role model of integrity and pride for all employees.
- Update export files in ETMS with PRO numbers; delegate DG updates to agents.
- Assess feasibility of same-day shipment requests.
- Create Proxyclick visits for Cartage and GNS truck deliveries.
- Communicate driver details to customers.
- Maintain and organize the team mailbox.
- Provide daily shift reports to supervisor or manager
- Provide financial support by ensuring timely cost allocation and addressing any financial irregularities proactively
Dedicated Fleet Operations
- Works with service providers to insure efficient usage of equipment and drivers.
- Monitors and assist service provider in the control of variable cost.
- Responsible for proper coding and reporting of delays and exceptions.
- Rate audits & payables approval.
- Root cause analysis on service failures and develop corrective action as necessary.
- Provide costing and price support to product.
- Conduct quarterly service provider evaluations in support of the Service Provider Management Program.
Qualifications
- 2+ years transportation, local PU/D, distribution, or related logistics experience preferred.
- Languages : fluent in Dutch and English, good knowledge of French
- Good computer skills (Excel, Word, Outlook…)
- Willing to work in shifts from 06:00H to 14:30H, or from 10:30H to 19:00H
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
- Strong facilitation and problem resolution
- Strong organizational skills, ability to juggle multiple priorities effectively.
- Attention to detail and an ability to follow through with tasks.
- Drive for continuous improvements. Assist management in highlighting value of the relationship to the service provider as well as our branch.
- Team-oriented and proactive mindset.
- Attention to detail and ability to work under time pressure.
- ELIGIBLE TO WORK IN BELGIUM !!!
Additional Information
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Hospitalisation insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program