Business Transformation Lead

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO's principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID – C004355

Role Duties and Responsibilities

• Strategic planning: Contributes to the development of policies, standards and guidelines for strategy development and planning.
• Develops and communicates plans to drive forward the strategy and related change planning.
• Provides support and guidance to help stakeholders adhere to the approach.
• Ensures that all stakeholders are aware of the strategic management approach and timetables.
• Collates information and creates reports and insights to support strategy management processes.
• Business situation analysis: Plans, manages and investigates business situation analysis where there is significant ambiguity and complexity.
• Advises on the approach and techniques to be used for business situation analysis.
• Ensures holistic view adopted to identify and analyse wide-ranging problems and opportunities.
• Engages and collaborates with a wide range of stakeholders, including those at the management level.
• Gains agreement from stakeholders to conclusions and recommendations.
• Contributes to definition of organisational standards and guidelines for business situation analysis.
• Business process improvement: Manages the execution of business process improvements.
• Analyses and designs business processes to identify alternative solutions to improve efficiency, effectiveness and exploit new technologies and automation.
• Develops graphical models of business processes to facilitate understanding and decision-making.
• Assesses the feasibility of business process changes and recommends alternative approaches.
• Selects, tailors and implements methods and tools for improving business processes at programme, project or team level.
• Contributes to the definition of organisational policies, standards, and guidelines for business process improvement.
• Organisational change management: Develops the change management approach and a change management plan in collaboration with sponsors, users and project teams.
• Creates and implements action plans to ensure everything is ready for the change before going live.
• Acquires change management resources and develops their capabilities to deliver the required changes.
• Gathers feedback to allow timely improvements to the change management plan and approach.
• Assesses risks and takes preventative action.
• Develops and communicates tailored change management plans for senior stakeholder groups.
• Provides guidance and makes suggestions to support change sponsors.
• Stakeholder relationship management: Leads the development of comprehensive stakeholder management strategies and plans.
• Builds long-term, strategic relationships with senior stakeholders (internal and external).
• Facilitates the engagement of stakeholders in support of the delivery of services and change projects.
• Acts as a single point of contact for senior stakeholders, facilitating relationships between them.
• Negotiates to ensure that stakeholders understand and agree on what will meet their needs, and that appropriate agreements are defined.
• Oversees monitoring of relationships including lessons learned and appropriate feedback.
• Leads actions to improve relations and open communications with and between stakeholders.
• Additional duties:
• Define and maintain the NDW digital transformation strategy and roadmap.
• Liaise with the NATO Office of the CIO to ensure alignment with the NATO NATO's Digital Transformation Vision and Strategy, the NATO Enterprise Digital Transformation Action Plan and the NATO Enterprise ICT Strategy.
• Liaise with Senior Portfolio Managers to align on NATO projects and initiatives impacting NDW.
• Ensure full alignment with the overall NCIA Technology Roadmap constantly working with NCIA Chief Technology Office.

Essential Skills, Experience and Certifications

• Proven experience in change management, business transformation, or project management through digital adoption.
• Strong understanding of change management methodologies (e.g., ADKAR, Prosci, Kotter's 8-Step Change Model).
• Experience training or mentoring teams on digital tools and new workflows.
• Strong understanding of emerging technologies (AI, RPA, IoT, cloud computing, data analytics).
• Experience with IT modernization, system integration, and legacy system upgrades.
• Familiarity and experience with Agile, Scrum, or other project management methodologies.
• Excellent communication, leadership, and interpersonal skills.
• Experience and ability to influence and engage stakeholders at all levels of the organization.
• Strong analytical skills with the ability to assess and manage risks associated with change.
• Experience with training and development of employees in new systems or processes.

Desirable Skills, Experience and Certifications

• Proven experience and ability working in multinational environments.
• Proven experience of managing large change programmes in a multinational and/or public administration environments.

Education

• Education: A minimum requirement of Bachelor degree at a nationally recognised/certified University in a related discipline and 3 years post-related experience.
• Or exceptionally, the lack of a university degree may be compensated by at least 10 years extensive and progressive expertise in duties related to the function of the post.

Working Location

• Brussels, Belgium

Working Policy

• On-site

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance