It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
We're looking for you!
QuickSTAT Global Life Science Logistics, a Kuehne+Nagel company is seeking a new addition to join our International team in Brucargo - Machelen.
As a Operational Care Service Agent you will aid and assist clients in all phases of consignment preparation. Handle and monitor Client activities ensuring compliance with all agreed company policies. Handle and monitor live network activities ensuring adherence to agreed rate structures and pricing policies. Collaborate with all other departments to ensure maximum client satisfaction. This position is a full time job, on average Customer service 30% Operational tasks 70% focused, with an office based in Brucargo.
How you create impact
- Processing of consignment orders from clients via email, telephone and via Quick’s online booking portal Quickonline, (which includes routing, classifying of service type, establishing a deadline and printing the job order;
- Managing the green light approval process for consignments destined to non EU destinations;
- To assist in providing clients with continuous status notifications and performing the necessary follow-up’s (which includes relaying details pertaining to flight and customs delays, proof of deliveries, additional charges, resolutions, etc);
- Monitoring and actioning of client emails via the shared mailbox’s;
- Ensure compliance with company policies and procedures;
- Calculating and arranging the positioning of suitable temperature controlled packaging & logger supplies;
- Tracking and tracing consignments and providing the client with status updates throughout transit. Process client’s daily reports and manifests.
What we would like you to bring
- Excellent Customer Service & telephone manner;
- Comprehensive understanding of Courier / Freight Operations including Import / Export / Warehouse & Transport;
- Good understanding of World Geography;
- Awareness of time zones for different regions. Understanding of transit milestones (COB/POD etc.);
- Able to operate under sometimes pressurized situations;
- Flexible towards workload and worktime (OT/BH cover may be required).
What's in it for you
Quick Group of Companies offers competitive wages, Private Medical Insurance, Contributory Pension Scheme, Life Assurance, PHI Income protection. Our Colleagues enjoy our Route 2 Rewards scheme which offers discounts on everything from groceries to holidays, dining out and much more.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.