NATURE OF THE TASKS
Participate in the daily operations on the DG TAXUD IT systems focusing on service delivery
includes (but is not limited to) the incident, problem, crisis, capacity, release and change
management related tasks/activities
Interact with the project stakeholders, which include - but not limited to - TAXUD’s contractors,
Support the continuity of the DG TAXUD IT operations by supervising the integration of IT
Produce and/or review documents, follow-up document revision with an eye on systems and
Participate and contribute to meetings with DG TAXUD, contractors, Member States and/or other
Be in charge of planning, follow up actions, risk management, decisions logging, reporting and to
Be in charge of coordination and planning the activities with TAXUD.B2.ISD, the Architecture
Draft a variety of documents, including statements of work, technical annexes, presentations and
3. LEVEL OF EDUCATION
A minimum educational qualification is:
Level of education corresponding to Level 6 of the European Qualification
Framework which typically corresponds to a bachelor’s level or 3 years of higher education.
4. KNOWLEDGE AND SKILLS
The consultant should have specialized knowledge in IT interoperability technology (e.g. message oriented middleware, web services, service oriented bus
etc.);
distributed systems design and messaging layer; and as a Service Manager in any of the following
area applied to IT: operations management, transition management; matured in complex and structured
organisation with outsourced services and proven with practical activities.
Following skills and knowledge are required for the performance of the above listed tasks:
Very good knowledge of DG TAXUD key technologies- Ability to give business and technical presentations to multiple stakeholders
- Ability to apply high quality standards
- Ability to cope with fast changing technologies used in IT networking
- Very good communication skills with technical and non-technical audiences
- Analysis and problem-solving skills
- Capability to write clear and structured technical documents
- Ability to participate in technical meetings and good communication skills
5. SPECIFIC EXPERTISE
Oracle technologies- Software Defined Networks
- Enterprise Networking Strategy
- Security and Compliance
Service delivery mode: Near-Site
