At Lighthouse, we're on a mission to disrupt commercial strategy for the hospitality industry. Our innovative commercial platform takes the complexity out of data, empowering businesses with actionable insights, advanced pricing tools, and cutting-edge business intelligence to unlock their full revenue potential.
Backed by $370 million in series C funding and driven by an unwavering passion for growth, we've welcomed five companies into our journey and have surpassed $100 million in ARR in 2024. Our 700+ teammates span 35 countries and represent 34 nationalities.
At Lighthouse, we're more than just a workplace – we're a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry's most exciting rocket-ship?
What you will do
Reporting to the Manager of Sales Operations, you will join as a key member of our team. As our new Senior Sales Operations Analyst, you will be pivotal in providing high-quality support to our global sales function. You will play a key role in keeping our commercial operations running effectively through accurate customer administration, data analysis, and Salesforce reporting. Your work will directly contribute to process improvements that optimize sales performance, support sales leadership, and drive overall business growth.
Where you will have impact
- Provide high-quality, day-to-day support to our global sales teams, acting as a primary point of contact for deal management and system inquiries.
- Own and manage critical sales administration processes, including quoting, contracting, and ensuring data integrity within Salesforce.
- Develop, generate, and maintain essential sales reports and dashboards in Salesforce, transforming data into actionable insights for sales leadership.
- Analyze sales performance and operational data to identify trends, bottlenecks, and opportunities for process improvements.
- Contribute to key operational projects that enhance sales effectiveness and ensure adherence to our global sales processes.
- Collaborate closely with cross-functional teams including Sales, Finance Operations, and Data Analytics to support strategic initiatives.
About our team
Join our Sales Operations team, a global group at the heart of Lighthouse's commercial engine. We are a team of organized, analytical, and proactive problem-solvers passionate about empowering our sales organization. Our focus is on providing high-quality tactical support and driving strategic projects. You'll work closely with the entire sales organization, from reps to leadership, and collaborate with key partners in Finance Operations, Data Analytics, and the CRM & Sales Systems team to keep our rapid growth on track.
What's in it for you?
- Flexible working environment: Work from home or at one of our global offices.
- Flexible time off: Autonomy to manage your work-life balance.
- Collaborative team: High-bar, friendly, creative, and passionate colleagues.
- Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
- Impactful work: Shape products relied on by 75,000+ users worldwide.
- Mobility options: Mobility budget or company car tailored to your needs.
- Comprehensive health insurance: Extensive coverage for you and your dependents.
- Private pension funding: Group insurance to secure your future.
- Competitive compensation: Proactively maintained to value your work.
- Referral bonuses: Earn rewards for bringing in new talent.
Who you are
Essential
- A minimum of 3 years of experience in a sales operations, business operations, or analytics role.
- Proven experience with CRM systems, with specific proficiency in Salesforce being a requirement.
- Highly analytical with the ability to extract business insights from data and build clear reports.
- Extremely organized with excellent time management skills and the ability to manage projects from start to successful completion.
- A proactive and independent worker who also thrives in a collaborative team environment.
- Demonstrated ability to perform successfully in a fast-paced, intellectually intense, service-oriented environment.
- Excellent communication skills, with the ability to understand and articulate complex requirements.
- A Bachelor's Degree or equivalent professional experience.
We welcome
- Previous experience working in a high-growth Tech or SaaS environment.
- Advanced proficiency in Salesforce administration and reporting.
- Experience with data visualization and business intelligence tools, such as Looker
Technologies you will work with
Salesforce, Looker
Thank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. We actively encourage applications from individuals with disabilities and are dedicated to providing reasonable accommodations throughout the recruitment process and during employment to ensure all qualified candidates can participate fully. Our commitment to equality is not just a policy; it's part of our culture.
If you share our passion for innovation and teamwork, we invite you to join us in shaping the future of the hospitality industry. At Lighthouse, our guiding light is to be an equal opportunity employer, and we encourage individuals from all walks of life to apply. Not ticking every box? No problem! We value diverse backgrounds and unique skill sets. If your experience looks a little different from what we've described, but you're passionate about what we do and are a quick learner, we'd love to hear from you.
We value the unique perspective and talents that you bring, and we're excited to see how your light can shine within our team. We can't wait to meet you and explore how we can grow and succeed together, illuminating the path towards a brighter future for the industry.
