Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.
Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.
Besides its SaaS business, Circles operates three other distinct businesses:
- Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles’ SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
- Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
- Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.
About the Role
We are seeking a dynamic and experienced Project Manager / Technical Account Manager to join our team working for the Circles Aspire line of business in Belgium.
Circles Aspire is a SaaS-powered, multi-tenant platform enabling the delivery of converged mobile and non-mobile services. These include digital mobile brands for consumers and enterprises, IoT connectivity management, wireless broadband, utilities, and cloud-native OTT services.
This hybrid role combines strategic client engagement with hands-on project leadership. You will serve as a trusted contact person to clients, providing technical and operational guidance while leading complex implementation projects from initiation to completion.
A key responsibility will be managing MVNE/MVNO onboarding and delivery projects. This includes planning, aligning with internal stakeholders, setting goals and timelines, tracking progress, maintaining documentation, and ensuring close collaboration with customers throughout the project lifecycle.
The role requires you to occasionally travel to the office and customers' offices in Brussels and Mechelen as well as our office in Bruges.
The Opportunity
The key focus of the role will be to follow the typical guidelines of project management from initiation, planning, execution, monitoring/controlling, to close out. In addition, the project manager acts as a technical account manager. In this role, you will build and maintain the relationship with our customers and work on long term satisfaction of the customer. This supported by the management team. You will be the single point of contact to manage both the client relationship and the project execution.
In this role, you’ll manage both the client relationship and project execution - acting as a single point of contact supported by the broader management team.
Project Management Responsibilities
- Managing and balancing expectations between the customers and the internal delivery teams
- Analyzing, evaluating, and defining customer needs of projects and new features
- Estimating the effort to ensure the project's rollout in time
- Drawing up the planning for the implementation in close collaboration with the customer, development, product management, and operations teams
- Coordinating the activities and deploying the required resources to guarantee quality delivery
- Monitoring scope, budget, and planning, and performing pre- and post-project budget calculations, including writing a project closing document with points of improvement and lessons learned
- Providing input to financial controllers for invoicing of the projects and project milestones
- Supervising support engineers, logistical engineers, and telecom specialists within the boundaries of a project
- Respecting implementation and invoicing milestones
- Ensuring correct time logging (if applicable) of all people working on the project
- Keeping up to date in a rapidly changing technical environment through self study and additional education
Technical Account Management Responsibilities
- Serve as the primary point of contact for assigned clients, building strong, long-term relationships
- Understand the client’s business goals and technical environment to provide tailored support and strategic recommendations
- We do not expect you to have extensive technical knowledge; instead, we expect you to take proactive action on client requests and facilitate internal reviews by bringing together the relevant team members
- Identify opportunities for upselling or expanding services in collaboration with sales and product teams
- Customer satisfaction tracking
About You
- Proven experience in a Technical Account Manager, Project Manager, or similar client-facing role
- General understanding of technical products or services (e.g., software, cloud services, networking, etc.)
- Excellent communication and interpersonal skills with a client-first mindset ● Strong organizational and multitasking abilities
- Solid understanding of project management principles (e.g., Agile, Scrum, or Waterfall)
- Ability to translate technical concepts for non-technical stakeholders ● Fluent in English;
- Must be able to adapt to changes and challenges that may arise during a project, including being open to innovative ideas and approaches
- Proven record of accomplishment of delivery and a proactive approach to managing projects
What We Offer
- A flexible and collaborative work environment
- The opportunity to work with leading-telco technologies and global clients
- A supportive environment that values a proactive, hands-on mindset—take initiative, and you'll be encouraged and supported to grow both personally and professionally
