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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
Job Summary
This position supports customer accounts across all tiers. He/She analyzes and responds to customer requests, resolves issues, conducts research, prepares reports and identifies account penetration opportunities. This position advises on customer setups, provides service failure recovery management and keeps customers informed of new products, service enhancements, shipment and order entry changes, product-specific issues and missed metrics. He/She collaborates with operations to resolve and escalate service failures, creating corrective action and recommending process improvements. This position also determines root causes of service failures to ensure resolution and decrease reoccurrences.
What you'll do:
- Review rates, track shipments and orders and updates customer files and profiles;
- Provide response tracking, track and trace services and notification of status information and events impacting clients;
- Interface with customers during service failures to address concerns;
- Conduct customer surveys to identify trends, process improvements, issues and satisfaction;
- Monitor invoicing and accounts receivable aging;
- Conduct research and performance tracking; monitors client activity to support service level agreements and events impacting customers;
- Lead MBR's and QBR's;
- Support Contract renewals.
What you'll get:
- Competitive salary starting from 3,563 EUR based on your excellent skill-set;
- Benefits package (leave days, holiday allowance, travel reimbursement, and pension schemes);
- A collaborative, international work environment;
- Opportunities for growth and development;
- Involvement in high-visibility marketing and branding projects across Europe;
- Flexibility and support to bring your creativity to life.
Qualifications:
- Applies UPS policies and procedures to situations and operations;
- Understands features and business applications of UPS services, products and customer-facing technology offerings/solutions;
- Applies supply chain and logistics knowledge as it relates to manufacturing and distributing products;
- Generates standard and customized reports and information queries; accesses appropriate databases; interprets and clarifies data;
- Identifies customer problems; uses appropriate internal resources to resolve complex customer issues;
- Synthesizes, combines and integrates information and data to form conclusions and make sound decisions/recommendations;
- Experience using Microsoft Office products or equivalent software;
- Freight Forwarding, Distribution, Customs Brokerage and/or Transportation experience - Preferred.
Employee Type:
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
