Nallian is a fast-growing tech scale-up that is already considered one of the leading players in the international air cargo industry regarding enabling collaboration. Our solutions empower the different parties in the supply chain to work better together by coordinating their activities and sharing data. So, cargo transportation becomes more efficient, safer and more sustainable. We work with some of the world’s largest airports and leading logistics players and we’re on a mission to enlarge our footprint in the market.
As an Operations Engineer at Nallian, you will be part of the operations team to help ensure the reliability and performance of our SAAS platform. Your role will blend operational support with internal IT responsibilities, including second-line support for our applications and hardware (second-line technical customer issues, laptop and account maintenance, peripherals, etc.). This is an excellent opportunity for a technically inclined professional eager to learn, grow, and contribute to a fast-paced, innovative environment.
Your Key Responsibilities
Platform Support & Operations:
- You monitor and maintain our cloud-based platform to ensure smooth performance.
- You help manage operational tickets by logging, prioritizing, and tracking issues until resolution.
- You support deployments and updates across development, staging, and production environments under the guidance of senior team members.
- You contribute to process improvement initiatives by identifying potential enhancements in operations and our support workflows.
Internal IT & Second-Line Support:
- You provide second-line support for internal applications, such as troubleshooting, resolving technical issues, ensuring seamless user experiences, and escalation to senior colleagues or development teams as needed.
- You offer hardware support for internal devices, including laptop setup, configuration, troubleshooting, and routine maintenance.
Documentation & Collaboration:
- You assist in creating and updating technical documentation, procedures, and knowledge bases.
- You work closely with various teams (development, business analysts, customer support) to ensure alignment and rapid issue resolution.
- You participate in regular team meetings to share insights, progress, and improvement ideas.
Requirements
Your Experience & Technical Skills:
- You have hands-on experience in IT support, operations, or a related field—whether through professional work, internships, or personal projects.
- You’re familiar with cloud platforms like Microsoft Azure and operating systems such as Linux and Windows.
- You have basic database skills and can write SQL queries to investigate issues.
- You know your way around scripting (PowerShell) and version control systems (Git).
- You understand networking fundamentals and can troubleshoot common issues.
- You have a good understanding of REST APIs and how they function.
- You are located in Belgium.
- You communicate clearly, both verbally and in writing, and can explain technical concepts to both technical and non-technical audiences in Dutch and English.
Your Soft Skills:
- You’re a strong problem solver with great attention to detail.
- You can multitask and stay calm under pressure when urgent issues arise.
- You’re eager to learn new technologies and adapt to new challenges.
- You have a team-oriented mindset with a strong customer focus, supporting both internal and external users.
Benefits
We offer a permanent position supporting state-of-the-art software in an internationally growing company. The position offers an attractive salary, a great work/life balance, and other common benefits.
At Nallian, you will:
- find a challenging job and a team-focused environment that thrives on innovation and grows your skills and career.
- be working at a scale-up, and you'll have lots of autonomy, responsibility, and accountability and be able to make a significant impact and make a real difference.
- help build a network of communities using our cloud-based collaboration platform, which will change how global companies do business.
- have development and career opportunities by working in a fast-growing company.
- work in an exciting, positive, and fantastic atmosphere encouraged by teleworking to ensure a great work/life balance.
