Job Purpose & Primary Job Responsibilities
As Key Account Specialist you are the service owner for key accounts (= Service Key Account Manager) within a defined scope. You safeguard the delivery of the premium services we wish to consistently provide to our key accounts by executing services per contracts and providing efficient solutions proactively, thereby meeting ONE's service KPIs. You act as escalation point for cases that cannot be resolved by our Customer Care team. You support Key Account Executives by providing insights into service performance, quality as well as other valuable data.
- Service Execution: You are in charge of executing the contracted service solutions for the key accounts (GKA/RKA/LKA) assigned to you, aiming at achieving our (premium) service KPIs. You actively cooperate with the customer's local level stakeholder in a highly professional and efficient manner, thus meeting the high service expectations of our key accounts. In case the assigned Key Account Support (i.a.) or Customer Care team cannot resolve a case, challenge, enquiry or complaint you will be the escalation point.
- Business Performance Insights: You support our Key Account Executive(s) by supplying them with insights on service performance, service quality as well as market trends, leads, business potential etc.
- Tender Management, spot rate inquiries & customer/contract maintenance: Follow up on offers made and ensure correct filing in the system.
- Digital adoption: Support ONE's digital transformation by utilising and promoting our ecommerce platform and our self-service tools as applicable and relevant to your tasks and responsibilities.
Required Skills and competencies
- Preferably 2 years or more of relevant working experience in shipping
- Strong communication skills, customer- and service oriented
- Flexibility and creativity in problem solving
- Good knowledge Salesforce and Google Workspace (preferred)
- Articulate, clear oral and writing communication skills in English and Dutch
- Enthusiastic team worker and relationship builder
What we offer
- Market based salary
- 26 Holiday days per year
- Holiday allowance
- End of Year Bonus
- Lunch vouchers
- Eco Vouchers
- Pension Plan
- Hospitalisation Insurance
- Occupational Disability Insurance
- Possibility to work from home
- Commuting and working from home allowance
A mandatory security verification by the Belgian government is part of the application procedure for this position at the port of Antwerp. A positive outcome of this verification is essential for recruitment.
