Informatics Technical Specialist, Benelux

JOB DESCRIPTION:

Abbott Diagnostics is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests. Our clients are hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the diagnostics industry.

We are recruiting an Informatics Technical Specialist for Benelux.

The Informatics Technical Specialist is the subject matter expert for the installation; integration; verification; and support of the Professional Services informatics solutions.

Main Responsibilities:

• Provide comprehensive support for entire informatics solution.
• Partner with Center of Excellence teams to optimize informatics solutions and offerings as well as quality of service.
• Assist in the preparation of statement of work documents, ensuring all relevant information is captured.
• Ensure all informatics implementation projects are delivered and executed as per statement of work.
• Specify the appropriate hardware solution for professional services informatics solutions and where appropriate liaise with third party IT hardware providers.
• Perform software-related installation and configuration processes.
• Deliver structured software application product training to the end user.
• Support post-sales informatics activities and provide expert knowledge.
• Serves as level 1 and/or 2 complaint resolution via call center phone support function.

Main Requirements:

• Bachelor’s degree in computer science, information systems, medical technology, or related field.
• 2 years of informatics technical application experience in hospital or laboratory settings
• 3 years of experience on server technologies/services, workstation/ desktop technology, internet protocols, remote connectivity, corporate virus protection products, back-up systems, firewalls and VPN client and tunnel technologies.
• Successful engagement with customers, specifically key stakeholders and lab staff.
• Excellent verbal and written communication skills in English, Dutch and French.     
• Excellent experience in use of analytical tools and software.
• Flexible to travel up to 80% of the time across Benelux

What can we offer you?

Abbott provides a varied, challenging and international position in a dynamic and pleasant working environment. In our organization, you can count on excellent primary and secondary benefits, a positive working atmosphere, a personal growth plan, extensive training opportunities and good career perspective.

The base pay for this position is

In specific locations, the pay range may vary from the range posted.

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