What you will do
We are in the process of seeking out a technical instructor that will support the development of a technical learning program designed to support new hires & in-role technicians. You will act as the IREF Technical Instructor for the delivery of the BEST program supporting our Field Technicians & Commercial Teams, for the fast-paced Johnson Controls group. This role will build training materials, as well as present in-person and online training, supporting multiple audiences across Europe.
The successful applicant will have the opportunity to partner with the business to support the recruitment & retention of technicians, with diverse backgrounds & experiences, with the goal of building a gold standard learning experience for our new recruits and delivering highly productive and engaged technical talent to the business.
You will have a passion for learning and all things technical and will be able to take that passion to help set and deploy key learning programs across EMEA. You will also closely partner with other members of the learning team globally. Your team will touch employees, distributors and customers.
How You Will Do It
Field experience, working with JCI IREF, Heat Pumps & products & systems, install & service in the field and customers
Experience training colleagues, customers & partners on JCI IREF, Heat Pumps products
Project Management actions to plan, deploy and measure learning programs & delivery
Communicate and manage learning timelines, deliverables, dependencies, and risks across a spectrum of teams and stakeholders
Work closely with the L&D Leaders to ensure that the learning experience and content are useful and relevant for diverse learning audience(s)
Partner with other Program Leads globally to share best practices, collaborate, and drive consistency across the organization, as we work to operationalize our L&D offerings
Use strong interpersonal and communication skills to work effectively with a wide range of managers, instructors, SMEs and internal clients.
Continuous development: ensure lessons learned and best practices from previous learning initiatives and deployments are captured and implemented into cross functional projects.
Measurement: help implement metrics and evaluation protocols for learning deliverables in region.
Fostering a growth mind set and supporting the career growth and development of all learning team members
Learn on a day-to-day basis about how our equipment and strategies work to conserve energy and protect our environment
What we look for
Required
Proven experience in delivering professional training within an industry setting, with a strong preference for expertise in IREF (Industrial Refrigeration and Energy Efficiency Framework) and HVAC (Heating, Ventilation, and Air Conditioning) domains.
Fluency in English
Proficiency in French or Dutch is required—ideally both.
Experience collaborating with instructors, SMEs, learning professionals, product managers, vendors, program managers and stakeholders.
Demonstrated ability to create content rapidly and leverage learning technology to build and deploy accessible, relevant, useful content.
Strong writing and communication skills to clearly articulate processes and requirements
Excellent influencing skills with all levels of the organisation, and practiced in change management across a complex, multicultural environment
Detail oriented-approach: realizes the importance of details in leading to impactful outcomes
Willingness to travel up to 30%, primarily across South-West Europe
Preferred
Field experience, working with JCI IREF & Heat Pumps business, products & systems, install & service in the field and with customers, in any relevant role, technician, engineer, sales engineer, product support or front-line manager with demonstrated interest in training & supporting colleagues to build knowledge & enhance performance.
Field Experience working as a technician, engineer, sales engineer, install, service (experience with Sabroe and/or York product)
Change management: experience supporting teams to embrace new products, ways of working, systems, in a changing environment
Project Management experience to support program management, scheduling, communications, delivery
Previous training experience supporting field teams
Experience working in a multinational organisation.
Knowledge and understanding of our products or related industries
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