What will your mission be?
The Greeter is the customer's first point of contact in the store and sets the tone for the customer's experience during their journey with us.
As a Greeter, your role is fundamental to start building a strong relationship with the customer by making sure each client is acknowledged properly and feel comfortable when entering our stores.
What will your daily life look like?
- Be the client’s first impression of Hermès image & convey warmth, courtesy, elegance and simplicity at all times
- Greet and welcome clients as they enter and leave the store
- Manage traffic inside & outside the store
- Efficiently manage main floor traffic by greeting all clients, determining client needs, and escorting them to appropriate floor or sales associate
- Know at any time what team members are available
- Use the proper instore tools to respond to clients
- Inform clients transparently and proactively (about traffic, animations in store, Le Monde d’Hermès, etc.)
- Provide unparalleled hospitality by creating a welcoming environment from the front door to the sales floor
- Approach all encounters with clients, guests, and colleagues in a gracious, attentive, courteous, and service-oriented manner Maintain the welcoming area in clean and tidy condition
What will you need to be successful?
- Experience in a customer-facing retail environment preferably dealing with a diverse and demanding clientele
- Strong interpersonal skills, natural sense of curiosity
- Exquisite sense of hospitality
- Open, friendly, communicative nature
- Talent for organization and improvisation
- Capacity to maintain an overview and to keep calm in hectic situations
- Diplomacy and a solution-oriented approach
- A real sense of empathy for different types of customers and situations
- Motivation, strong work ethic and flexibility
- Quick and straightforward communication with the team
- Grooming in line with Hermès standards
- Fluent Dutch and English. French is a strong asset
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