Are you interested in a new challenge at Minor Hotels Europe & Americas?
As Front Office Manager you are in charge of managing front office functions and supervising staff on a daily basis. This role involves striving to continually improve guest and team member satisfaction and maximize the financial performance of the department.
What do we offer?
In this position you are working for Minor Hotels, a professional international hotel chain with a dynamic and friendly vibe.
We understand that people make the difference, and this is conveyed in our excellent working conditions:
- Welcome at work: feel like a guest and enjoy a free night stay with breakfast in your hotel for 2 persons.
- Meal vouchers with Edenred.
- Full reimbursement of transportations costs from home work.
- Pension plan
- Hospitalisation insurance after 6 month.
- Eco vouchers of 250€ per year based on full time employment.
- Refer-a-friend bonus.
- People University: excellent training & (international) development opportunities.
- Excellent career opportunities: all employees of Minor Hotels are given priority on internal vacancies worldwide!
- Explore the Minor Hotels brands with our employee rates starting from €36 in all our hotels worldwide, 30% discount in the F&B outlets.
- Friends & Family Discount: They can also book their next city trip with your Friends & Family code.
- Enjoy special discounts on a variety of (web) shops and leisure activities on our employee benefits portal.
What are we looking for?
- Minimum 2 years of experience at a supervisor level within a Hotel environment
- Exceptional people management skills, with the ability to lead and motivate a diverse team.
- Excellent written and verbal communication skills in English.
- Exceptional customer service skills and an unwavering positive attitude.
- Understanding of Trust accounting.
- A passion for delivering exceptional, pro-active customer service.
- Availability to work a variety of shifts, including weekends and public holidays if required.
What will you do?
- Provide an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
- Meet guests and customers when they arrive and ensure they are settled in their rooms.
- Maintain professional, open and honest communication to assist guests and make accurate bookings.
- Guide & support the team in providing outstanding guest welcoming and experiences.
- Ensure that all daily tasks are completed accurately and in a timely manner.
- Resolve & respond to guest complaints in a timely and professional manner.
- Maintain accurate guest accounts and assist with daily reporting.
- Effectively manage team roster to meet budgets.
- Support Hotel Manager with recruitment.
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