Our Vacancy

To provide excellent front-line customer service by working in partnership with internal and external stakeholders to ensure our customers’ needs are met and the departmental/team objectives are achieved. The role includes supporting Peabody's Fire Risk Assessors and monitoring the Fire Safety Team Inbox to support the business with Fire Safety along with quality checking Fire Risk Assessment documents, logging their completion, loading and updating actions into Keystone and RiskBase.

You will build and maintain strong relationships with internal and external stakeholders to support effective service delivery. This includes assessing customer needs, resolving queries, and ensuring expectations are managed with proactive solutions. You'll be responsible for maintaining accurate records and systems, adhering to policies and procedures, and supporting health and safety practices, which may include acting as a Fire Warden or First Aider.

A key part of the role involves processing and quality-checking Fire Risk Assessments (FRAs), uploading and updating actions to Keystone and RiskBase, and monitoring their progress. You’ll also manage the Fire Safety Team inbox, coordinate responses to inspections and incidents, and provide relevant information to the Fire Service, Building Safety Regulator or any other regulatory body when required.

We have 2 positions available.

About You

You will be:

• Able to work under pressure and meet deadlines and targets.
• Able to work independently, exercising good initiative and judgement.
• Able to prioritise work and be a good team player.

You will have:

• Proven time management and prioritisation skills.
• Proven experience and ability to deliver excellent customer care and valuing diversity.
• Proven attention to detail and ability to work on a variety of tasks simultaneously.

Here are just a few of the benefits of working at Peabody:

• 30 days’ annual holiday, plus bank holidays
• two additional paid volunteering days each year
• flexible benefits scheme, including family friendly benefits and access to a discount portal
• 4 x salary life assurance
• up to 10% pension contribution

Are you ready to apply?

If you have any questions about this role, please email Talent Specialist, Chloe Singleton at [email protected]

We may close this advert before the advertised closing date, depending on the number of applications received.

Interviews will be taking place Monday 18th August

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.