Work Your Magic with us!
Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.
Your Role:
As an Inhouse Service Coordinator, you'll be the go-to person for our field service team, tackling customer queries and ensuring they get the best service possible. You’ll optimize responses from engineers in your territory and act as the bridge between customers and Field Service Engineers. Your day-to-day will involve managing incoming requests via phone, email, and fax, providing technical support to troubleshoot issues, and helping improve our first-time fix rates. You’ll also have the chance to suggest service products that enhance customer satisfaction. Keeping data accurate in our CRM tools and following our guidelines will be essential. Additionally, you’ll prioritize customer requests, manage work order scheduling, and initiate billable repair quotations in ServiceMax. Your insights will help us innovate and boost our global efficiency, making our Inhouse Service team a recognized leader in the field. We’re excited to see your impact and help you grow in your career!
Who You Are:
- Have 3-5 years of experience in service or sales support, or a strong technical interest.
- Proficient in Dutch, French, and English.
- Strong computer skills, especially with CRM tools.
- Excellent time management and problem-solving abilities.
- Detail-oriented and accurate in your work.
- Great communicator, able to connect with customers and team members alike.
- A proactive team player who thrives in a dynamic environment.
What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.
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Applicant Profile
Along with our brand-new career site, we've also revamped our application process. If you've applied for a position before April 16th 2025, you can log into your old profile to see the status of past applications. For the application you’ve will completed, and any in the future, you can create a new profile to check in on your status.
