Are you passionate about hospitality and excellence? Join the NH Collection team and work in captivating hotels and resorts in authentic landmark buildings in key destinations across Europe, Latin America, the Middle East, Asia and now Greater China. You will create an eclectic-elegant atmosphere to offer our guests stays driven by extraordinary feelings, paying great attention to stimulating details to create memorable moments. Find your place at NH Collection and experience the joy of making guests feel unique in elegant spaces and rooms to unfold. You will provide them with outstanding service and personalised attention. You will be part of a brand that places extraordinary feelings at the heart of everything it does.
As an F&B Allround you will be responsible for taking orders and delivering food and beverages to our customers providing an excellent overall guest experience.
What do we offer?
In this position you are working for Minor Hotels, a professional international hotel chain with a dynamic and friendly vibe.
We understand that people make the difference, and this is conveyed in our excellent working conditions:
- Welcome at work: feel like a guest and enjoy a free night stay with breakfast in your hotel for 2 persons.
- Meal vouchers with Edenred.
- Full reimbursement of transportations costs from home work.
- Pension plan
- Hospitalisation insurance after 6 month.
- Eco vouchers of 250€ per year based on full time employment.
- Refer-a-friend bonus.
- People University: excellent training & (international) development opportunities.
- Excellent career opportunities: all employees of Minor Hotels are given priority on internal vacancies worldwide!
- Explore the Minor Hotels brands with our employee rates starting from €36 in all our hotels worldwide, 30% discount in the F&B outlets.
- Friends & Family Discount: They can also book their next city trip with your Friends & Family code.
- Enjoy special discounts on a variety of (web) shops and leisure activities on our employee benefits portal.
What are you going to do?
- Provide excellent customer service that promote satisfaction.
- Welcome and acknowledge all guests according to company standards.
- Maintain a direct and frequent contact with guests, especially during the most important moments of their stay, like breakfast, lunch, dinner and/or any events or meetings (banqueting, coffee breaks, etc.).
- Demonstrate an excellent knowledge of frequent guests, paying attention to their preferences.
- Be aware and offer the different products and services available at the hotel’s restaurant.
- Review daily specials and changes on the menu with the correspondent F&B team.
- Handle restaurant reservations.
- Effectively communicate with the Kitchen Staff to make sure orders are accurate and delivered promptly.
- Carry out the setting up and cleaning of the tables of the restaurant and meeting rooms as required.
- Fulfill processes and procedures related to product set ups, quality and service according to brand standards.
- Deliver checks and collect bill payments from guests, using the point-of-sale system, handling money, processing credit and debit cards.
- Identify opportunities to increase the F&B Department income by Upselling.
- Ensure that all F&B outlet are clean, neat and tidy and ready to accept guests.
- Follow all relevant health department rules/regulations and all customer service guidelines.
What are we looking for?
- Previous experience developing similar functions in other hotel chains, or related industries will be highly valuable.
- Vocational training on hospitality/F&B.
- Fluency in local language and knowledge of English is highly valuable.
- Working knowledge of various computer software programs (Microsoft Office, POS, etc).
- Customer service focus.
- Active listening and effective communication skills.
- Focus on detail.
- Sales oriented.
- Ability to work on your own and as part of a team.
Are you looking for a new challenge? Apply now!
Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.
