Mission description:

Excited to work on a project for a key Belgian player in the energy landscape?

In Front Desk Operator role:

Mailbox and call management:
calls in-take and respond to emails
take actions and follow-up on small actions, dispatch longer or more complicated tasks.

Supervision of Datacom networks:
consult and verify the information and alarms provided by the management systems and network nodes of the different technologies: PDH (NOKIA), SDH (NOKIA), PDH+SDH (Hitachi), DWDM (NOKIA), VOIP (Cisco), IP/MPLS (NOKIA), substation LAN.

Level 1 Incident Management:
first level troubleshooting and correlation of events,
implementation of work-around solutions if possible (e.g. rerouting of PDH, SDH paths),

act as single point of contact for other departments (electrical dispatching, IT helpdesk, Asset Management, …) for Datacom requests (changes, new requests, info),
implement configuration changes and requests. (switch port configuration, etc.)

Planned works execution support:
Perform checks with dispatching centre, and remotely follow-up works performed by subcontractors or third parties (checking alarms, checking power levels, etc.),

In time, in Back Office role:

Support in the Planning of (fiber) interventions:
collect and follow-up different planning inputs from different departments, mainly related to planned fiber works (IT Helpdesk for telephony, Datacom for internal projects or maintenance tasks, third party network providers for fibre works, etc.),

Asset Management) and external clients (e.g. mobile operators) and act as single point of contact for further follow-up,
investigate possible redundancy mechanisms (e.g. reroute services) to minimize the impact, and implement those mechanisms in case of planned works.
validate impact analysis of other Planned Works Engineer.

Level 2 operations:
Incident Management (dispatched by front office): dispatch/ follow-up problems to technicians (Datacom team and/or other teams), and/or dispatch/ follow-up problems with vendors of different technologies and service providers.

communication of impact analysis to other departments (Dispatching, IT Helpdesk,

Requirements:

You are fluent in Dutch or French, with a good knowledge of the other language. You have a good working knowledge of English. (this is an absolute must!)
should hold a bachelor’s degree in electronics, ICT or telecommunications, or have equivalent technical experience in this field,
must have already a few years of experience as a Helpdesk officer or Network Operations Support
must have an all-round practical and operational knowledge of modern LAN and WAN networks and their management: PDH, SDH, DWDM, Ethernet, IP/MPLS, VOIP,
must be motivated to continuously refine and broaden his/her technical knowledge of Datacom networks and their management,
needs to be able to work independently and methodically, to set the right priorities, have a sense of responsibility and can assess risks accurately,
needs to be customer-oriented and cope well with stress,
must be flexible and approachable (tasks may be suddenly interrupted by urgent operational issues),
must be able to work in a complex organizational environment,
must be able to cope with a combination of different network environments and tools,
must have good communication skills for interacting (mostly via phone) with other colleagues, departments, suppliers, service providers, …

Additional information:

Location: Schaerbeek
Working hrs : 7h30 – 16h00
Office work dependent on team availability and during the training period
Possible to do homeworking max 3/5 after being able to perform the job independently.

Important:

for non-EU candidates, please present candidates who comply with the following criteria:

Questions to be asked:

If you have equivalent technical experience in this field please elaborate

All-round practical and operational knowledge of modern LAN and WAN networks

If WAN please elaborate

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Datacom Transmission Network Operator service

Support for Engineering Voice Network