Customer Support Specialist (temporary) - German speaking 📦
Belgium, Kortrijk
Our mission 🚀
In 2016, our founders wanted to feed their dogs - named Edgard and Cooper - pet food they could feel good about. The kind of food that was as good for the planet as it was for their pets. But when they couldn't find this, they decided to make their own. Now, 8 years later, our pack has 200 employees and we are beyond proud to be part of the B Corp movement.
Want to find out more about us? Click HERE
What type of breed are we looking for? 🐕
We are looking for a temporary Customer Service Specialist to join the Operations Pack at Edgard & Cooper. This maternity cover role will ideally run from mid July 2025, until January 2026.
The Customer Service Squad is responsible for making sure that our B2B customers have the best customer experience and receive their orders on time and in full. As real pet lovers, we take pride in helping all orders fall into the paws of our furry friends. It is our ultimate motivation!
This role is very customer centric and together with the rest of the squad you will also be the first point of contact for all questions and doubts regarding orders and deliveries within Edgard & Cooper.
What will be in your bowl? 🥗
- You will process our B2B orders and will be responsible for the daily operational management of our beloved customers.
- You will be the key person in ensuring a correct and smooth delivery to our customers. Delivering orders on time and in full will be your top priority.
- You will be the person our customers can reach out to in case they have any questions or doubts regarding delivery, pricing, availability, etc. You handle the customer complaints as well.
- You will be in daily contact with our warehouse partners and will be their go-to person for all operational matters.
- You will work closely with different departments inside and outside our organisation, such as Sales, Marketing, Finance, Supply chain and transport companies.
What skills & tricks should you bring? 🤹
- Experience in a customer service or internal sales role
- Fluency in German and English is a must
- Customer-oriented and always want to provide the best service possible
- Excellent written and verbal communication skills
- You are looking forward to working in a fast-paced and challenging environment
- Full-time available
Not sure if you tick all the boxes but our role truly excites you? Don’t let our job description hold you back, get applying!
Hiring Process 🕵️♀️
- 🎯 Interview with Anke (Customer Service Manager) & Bieke (Sr Talent Acquisition Specialist), on-site.
Equal opportunities 🌈
We believe the strength of a Pack comes from its diversity. We strive to create an environment where every person feels valued and empowered. So no matter who you are, where you come from, what you believe in or what your dreams are, we welcome you and look forward to receiving your application.
We're looking forward to hearing from you.
If your circumstances require any special arrangements at any stage of our interview process, please let us know.
We kindly ask to apply in English.
