LEUVEN, BELGIUM
CUSTOMER SUPPORT
HYBRID
FULL-TIME
ENGLISH CV
Are you passionate about building strong customer relationships and helping medical professionals succeed with innovative software solutions? As a Customer Success Manager for our medical software, OrthoView, you will guide new customers through onboarding, ensure their long-term satisfaction, and identify opportunities to deliver even more value. Join us in making a positive impact on healthcare through technology.
Job description
OrthoView is Materialise’s complete orthopaedic planning software, offering surgeons smart tools and expert support to achieve fast, accurate, and reliable results. As a Customer Success Manager, you will be the trusted partner for our medical customers, ensuring they maximize the value of OrthoView throughout their journey. From onboarding to long-term collaboration, you will support them in achieving their objectives while ensuring a seamless experience with our solutions
What you will do
- Lead new medical customers through the onboarding process for a smooth and successful implementation of OrthoView
- Build and maintain strong, long-term relationships with key stakeholders in medical organizations
- Act as the primary point of contact, resolving questions, issues, or concerns promptly and effectively
- Proactively engage with customers to ensure satisfaction and support them in achieving their medical and organizational goals
- Conduct regular check-ins and business reviews to discuss progress, gather feedback, and identify opportunities for further value creation
- Collaborate closely with sales, inside sales, product management, and marketing to deliver a seamless customer experience
- Provide customer feedback and insights to internal teams to drive product improvements and innovation
- Help customers identify and maximize the value of Materialise software in their specific context
- Spot opportunities for upselling and cross-selling additional products or services that benefit the customer
Your profile
- Bachelor’s degree in business, marketing, communications, or a related field; a medical-related background is a plus
- Proven experience in a customer-facing role (customer success, account management, or sales), ideally in the medical software or healthcare industry
- Excellent communication and interpersonal skills, with the ability to engage confidently with medical professionals and internal stakeholders
- Strong problem-solving skills and a strategic mindset
- Ability to manage multiple priorities and projects simultaneously
- Proficiency in CRM systems and related tools
- Customer-centric mindset with a genuine passion for helping medical customers succeed
- Willingness to travel up to 20-30% within the assigned region
What we offer
Healthy life-work balance
When creating a better and healthier world, a good place to start is with yourself. That's why we encourage our employees to prioritize their overall well-being, fostering physical fitness, mental resilience, and social connections through a range of workshops, sports activities, and other events and initiatives that contribute to a balanced and fulfilling work-life harmony.
Hybrid working & flexibility
Personal growth and career advancement
Team building
Innovation is key
Location and type of contract
- Leuven, Belgium
- Full-time
- Hybrid
- Associate level
- CV in English
Working at Materialise
Materialise is a dynamic, international high-tech company, founded in 1990 and headquartered in Belgium, with over 2,300 employees worldwide. Materialise’s mission is to innovate for a better and healthier world through its software and hardware infrastructure and in-depth knowledge of additive manufacturing (also known as 3D printing). Our customers are in diverse industries, such as automotive, aerospace, medical, research, and academia.
As a growing company, Materialise is always looking for enthusiastic professionals who want to work in an environment full of revolutionary technology and surrounded by people passionate about their work.
As a growing company, Materialise is always looking for enthusiastic professionals who want to work in an environment full of revolutionary technology and surrounded by people passionate about their work.
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