If you choose to accept this mission, then you will land in a multi-disciplinary team that focusses on two strategic accounts. We are looking for the missing jigsaw puzzle to make this team a whole. Our ideal candidate has a broad experience within Enterprise IT and Cloud. Where the focus would be on what we define as "AI Applications", do know the scope goes very broad! This is more than building a wrapper application around an LLM alone. This is about ensuring that our customer can get the most of our platform, and that they can transform their business! Ensuring that their current applications are designed a resilient, scalable & modern manner. That their culture is being transformed to "the new way" of developing applications.

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

As a Cloud Solution Architect Azure AI Apps in the strategic team, your objectives will drive platform health, platform adoption & platform maturity. This might seem a bit like a marketing buzzword bingo... Though this comes with very specific outcomes we want to achieve to make our succesful! You get clarity around where we want to land, and as a team you are fully empowered on how you, as a whole, will achieve this. The ideal jigsaw puzzle we are looking for masters both a solid enterprise experience, has deep technical passion/intensity and does not shy away from what some would coin as "business acumen".

We are looking for a Cloud Solution Architect (CSA) who is passionate about driving our customers’ application innovation & AI transformation on the Microsoft platform. As part of this role, you will be responsible for technical customer engagements, working with the most challenging and exciting projects within Microsoft Azure and GitHub customer base. This customer-facing position is a hands-on technical role spanning across design, build, and operations with a focus on issue resolution to remove customer technical obstacles and adoption challenges. You will work with customers to lead deep technical architecture discussions and engage with senior customer executives, enterprise architects, platform engineers and developers. You will collaborate with a variety of internal and external teams to develop pilots and oversee implementation projects, ensuring technical blockers are removed on adoption. [This role is flexible in that you can work up to [50% / up to 100% from home / This role is Microsoft onsite only].

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• Substantial experience working in a customer-facing role (e.g., internal and/or external).
• Proven experience working on technical projects.
• Experience working in an Enterprise context
• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
• Technical experience and knowledge in Enterprise-scale technical experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management. Proficient in .Net, Java, JavaScript/Node.js or Python development languages and related frameworks.
• Due to the specific requirements of the customer, fluency in Dutch or French would be required for this role.

• Understand customers’ overall Business and IT priorities and success measures for platform engineering, building cloud applications, AI adoption and Low code opportunities.
• Act as the voice of the customer by driving new feedback into engineering, insights on usage and application patterns and help accelerate solution delivery through Architectural Reviews, Proof of Concepts/MVP applications and environment setup.
• Support customer skilling by making skilling recommendations or delivering technical discussions, workshops and other cloud readiness activities and ensure that solution exhibits performance, security, scalability, maintainability and reliability upon deployment.
• Consumption (Cloud & Support) growth - Develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments and identify resolutions to Customer blockers by leveraging subject matter expertise and use internal Microsoft processes for escalations to support and engineering.
• Drive customer/partner relationships to anticipate, identify, escalate, and work to resolve technical blockers to accelerate consumption and solution implementation and proactively uses knowledge of the products, services, and value propositions of Microsoft and its competitors in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs.
• Learn new technologies or services that are aligned to customer needs and common patterns seen in Cloud application development and stay current with the latest Azure, AI and GitHub capabilities, cloud application patterns and be a practitioner of one or more enterprise languages .Net, Python, Java, JavaScript/Node.js, etc. and related frameworks.
• Share ideas, insights, and strategic technical input with technical teams and internal communities as well as participate in external technical community events (e.g., conferences, seminars, technical meetups, Webcasts, blogs, hackathons) and generate new ideas for changes and improvements to existing intellectual property (IP), technologies, and processes for designated customers/partners so as to drive opportunities for IP reuse, best practice sharing and consumption acceleration.