Application Support Agent Junior

Are you ready to shape the future technological landscape in Europe?

We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/

Ever wondered what it feels like to be an Application Support Agent Junior in Netcompany?

As an Application Support Agent Junior, you will:

• Receive and log requests/incidents & questions from users (by e-mail, phone, or face to face); provide technical support, investigate problems, and determine appropriate actions.
• Keep end-user informed on request status and progress.
• Participate in meetings with the development team.
• Improve documentation/manual for training and shared knowledge.
• Deliver training to staff.

What would make you a fit for the role:

• Higher education (or equivalent experience) with at least 1 year of proven success in user support.
• Skilled in handling, logging, and tracking user requests and incidents across multiple channels.
• Proficient in diagnosing technical issues, identifying root causes, and implementing effective solutions.
• Experience in creating and maintaining user documentation, manuals and in delivering training to diverse staff groups.
• Excellent communication, teamwork, and relationship-building skills in international and multicultural environments.
• Proficiency at the European C1 level in both French and English.

It would also be a plus if you have:

• Proficiency in any other EU language.
• ITIL Foundation certification.
• Previous experience working with an European Institution.

Being a part of the Netcompany team, you will be provided with:

• The opportunity to work in a modern environment.
• A competitive compensation & benefits package
• Hospitalization plan
• Hybrid working model
• Meal and commuting allowance
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• A personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.

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• Please submit your CV in English

All applications will be treated as strictly confidential.

Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.

In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/

Workplace

Brussels, Belgium