AI & Payments Innovation Consultant

AI & Payments Innovation Consultant – Banking & Payments, Capco Brussels

Why?
Capco is known for valuing disruptive innovation in financial services. With artificial intelligence rapidly transforming banking and payments—from fraud detection to smart orchestration and personalization— we are looking for someone who blends their payments domain knowledge with AI knowledge.

LET’S GET DOWN TO BUSINESS

We are looking for a business analyst to strengthen our Banking and Payments team. You will be responsible for:

• Establishing collaborative relationships with external and internal stakeholders, be a bridge between product teams, AI specialists, data specialists, IT teams and client executives.

• Working closely with clients to define and optimize their AI roadmap, conceptualise use cases, and translate them into actionable solutions

Gather accurate requirements and create user stories

• Design and deliver pilot programs and PoCs leveraging AI/ML techniques in payments operations.

• Strategically and creatively think about how the consumer experience should work; translating a vision to processes and requirements

Shaping and executing complex digital transformations

• Provide thought leadership in emerging AI trends within payments (GenAI, AgenticAI, real-time anomaly detection, NLP-driven customer support).

SHOW US WHAT YOU’VE GOT

It will be very useful if you have some or all of the following skills and experience:

Background:

Required Experience & Skills

• 3–8 years of experience in payments or banking, including substantial exposure to technology-driven innovation.
• Hands-on experience with AI/ML in financial services—fraud analytics, personalization engines, predictive models.
• Understanding of payments infrastructure (ISO20022, SWIFT, International payments, SCT, SDD & SEPA instant payments).
• Strong Agile delivery and business analysis capabilities.
• Excellent stakeholder management, communication, and workshop facilitation.

Softskills & Knowledge:

• Fluency in English and French/Dutch is a must

• Ability to create and validate business cases demonstrating ROI for AI initiatives.

• Ability to run sessions with stakeholders to get requirements

• Independently leading sessions to gather information from key stakeholders

Effective communicator - liaising between stakeholders and users

• Gather requirements, design user stories, and ensure Agile delivery of AI-enhanced solutions.

Professional experience is important. But it’s paramount you share our belief in disruptive innovation that puts clients ahead in a tough market. From Day One, your key skill will be to perceive new and better ways of doing things to give your clients an unfair advantage.

NOW TAKE THE NEXT STEP

If this sounds like you, we would love to hear from you.

What do we offer:

• An attractive remuneration package, reflecting your experience, including a company car or a green mobility budget, net allowances, end-of-year bonuses, health insurance, a mobile phone and subscription, laptop and meal vouchers

• Organised individual learning tracks with access to leading online skills development platforms, to onsite and online teachers and to our global experts

• A hybrid (on-site/remote) work environment

• A shared objective to achieve a good work-life balance

• A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients