Introduction
Actito is a marketing automation platform that helps businesses optimize their communication with their customers. Through innovative solutions, we enable our clients to maximize their own customer engagement and thereby improve their marketing performance. Joining Actito means becoming part of a dynamic team passionate about technology and customer experience.
Main Responsibilities
At Actito, we are looking for a dynamic, customer-focused Account Success Manager to join our team in Louvain-la-Neuve and support a key portfolio of clients from various sectors.
In this role, you will be a true strategic partner for your clients: identifying growth opportunities and ensuring they get the most out of our platform. Your ability to understand their challenges, mobilize internal resources, and propose high-value initiatives will be essential to their success — and ours.
If you thrive in a dynamic and collaborative environment and are driven to turn every client relationship into a long-term partnership, this role is for you.
Your responsibilities
Manage and grow a portfolio of around 25 clients (e-retail, media, leisure, etc.).
Manage a portfolio of clients with a value of 500.000 € ARR from key accounts working today on the Notificare platform. Portfolio made of large to medium accounts (for example, Hunkemöller, Ajax amsterdam, ...)
Manage a portfolio with a value of 500.000 € ARR from key accounts working today with Actito. Portfolio made of large key accounts (for example, Solidaris, Hubo, Deutsche bank, Baloise, ...)
You will be in contact with Dutch, Belgian and UK clients.
Understand clients' challenges and objectives to anticipate their needs and propose optimizations.
Analyze usage and performance data to identify growth and ROI opportunities.
Liaise with the product team to communicate feature requests and updates.
Coordinate internal team actions according to client needs and subscribed services.
Develop personalized growth strategies: upselling, cross-selling, risk prevention.
Handle administrative and commercial follow-up (contracts, invoicing).
Organize annual strategic meetings with your main clients, with the help of dedicated project services teams.
Contribute to the continuous improvement of internal processes and cross-functional initiatives.
Represent Actito at events (trade shows, conferences, webinars, trade etc.) but also co-organize client events with marketing teams.
Your profile
You have a master degree in Business Administration, Marketing or related fields
2 to 4 years of experience in a commercial or account management role, ideally within a B2B SaaS company
Marketing and CRM knowledge is preferred; understanding of digital marketing is a plus
Strong interpersonal and commercial skills
Persistent, well-organized, and committed
Dynamic, curious, autonomous, and proactive
Strong team spirit
You speak English and Dutch, French is a plus
Ready to grow with us?
Join us and play a key role in shaping intuitive, high-performing user interfaces, while growing in a stimulating, innovative, and supportive environment.
