Mission tasks: (non-exhaustive)
- Lead UX research activities and document it in our Research repository
- Prepare and animate workshops on functional framing, ideation and co-design with key stakeholders (business, IT, end-users, or even on an ad hoc basis for user tests and focus groups)
- Collect insights into user needs, pain points, along with feedback throughout the project by implementing appropriate research methods (on-site observations, interviews, user tests, surveys, literature, etc.)
- Analyze user behavior and website performance using tools like Matomo and heatmaps
- Create personas and experience maps through user research and data
- Define the right interaction model and evaluate its success via measurable criteria
- Identify business processes and use cases, define and formalize user journeys or make recommendations for improvement to existing journeys
- Create wireframes, storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas
- Present ideas, concepts and design solutions to various stakeholders
- Collaborate with the UI Designer to ensure consistency with the design system
- Contribute to team efforts by actively participating in broader UX Chapter activities such as feedback sharing sessions and knowledge sharing
Requirements:
- 7 years’ experience in design thinking in context of agile projects
- 7 years’ experience of qualitative and quantitative research methods
- 3 years’ experience with interaction design and information architecture
- Language skill: fluent English is mandatory (to interact with users and conduct interviews and tests for instance). German, Dutch or French, are a plus
- Ability to create lo-fidelity wireframes in Figma and user flows
- Attention to details and works delivered in high standard
- Proficient in design software (Figma), presentation software (PowerPoint, Miro), Matomo, Heatmaps, etc.
- Ability to use a design system in Figma is a plus
- Ability to use the research tool Condens is a big plus
- Bonus: experience with Sitecore XM Cloud or similar CMS platforms
- Formal qualification (master's degree, certification, etc.) in UX is required
- Pragmatic over dogmatic, doer over thinker
- Positive attitude and constructive
- Versatile and flexible
- Autonomous and resilient
- Can work with networked teams in an IT managed services environment
- Analytical and synthesis skills promoting simple solutions
- Proven ability to facilitate workshops and co-design sessions with large groups of stakeholders
- Strong verbal communication and presentation skills and natural empathy for the user
- Able to write processes, documentation and presentations
- Able to demonstrate Information Technologies is your passion
Job Types: Full-time, Permanent contract, Freelance