TECHNICAL SPECIALIST HEATING & COOLING
Gent
Are you looking for a new opportunity that offers meaningful work with true purpose? We would love to welcome you to our multinational team!
Your growth is our growth. We invest in your future by enhancing your skills and abilities through training opportunities and interesting challenges.
At Panasonic, we believe in the power of collaboration - only together can we continue to expand our innovative edge and exceed our customers’ expectations. We are a powerful brand with a rich company culture, based on our 7 principles. It's not just about what we do, but how we do it. To fulfil our social responsibilities, we will continue to do what we have done for over 100 years - to enrich people’s lives at home and at work, and move society forward.
This position provides primarily remote technical support to all direct Panasonic customers. It is the next escalation level in case of technical problems after the Field Support Engineers
Duties and responsibilities :
You are responsible for implementing the technical policy within the organization for the Heating & Cooling products: Heat Pumps (A2W), Room Air Conditioners (RAC, PAC) and Air Conditioner Systems (VRF):
- You support distributors/installers and end-users on site or remotely in case of technical issues;
- You provide service and product training and technical information for existing and new customers and service partners;
- You prepare technical documentation and training material;
- You take proactive action to adequately solve daily issues in the service and technical area together with the Technical Manager;
- You communicate with the Technical Support Team in the European organization.
- You handle phone calls and emails in support of the Call Centre agents as a priority.
Job requirements:
- You have a relevant technical (undergraduate) education and accreditation in the field of refrigeration and heating technician or equivalent through experience;
- 3 to 5 years of knowledge and experience in the field of:
- Air conditioning (RAC, PAC, VRF)
- Heating systems and hydraulics
- Heat pump
- You are up to date with the latest technical requirements and regulations;
- You are strongly customer- and result-oriented; hands-on mentality; enterprising and enthusiastic team player; stress-resistant;
- You have the ability to apply your knowledge of technical data and make thorough analyses and improvements to the processes;
- You have high self-motivation;
- Above-average communication skills and representative appearance;
- Willingness to travel;
- Good knowledge of the Dutch, French and English languages, both verbally and in writing
Besides that we expect you to be flexible, creative, a problem-solver with a pioneering spirit, the ability to work in virtual teams and high self-motivation.
Panasonic offers:
- A challenging strategic role where you can actively contribute to the company's success and take on responsibility
- International work environment
- Variety of training and development opportunities
- Attractive remuneration package (including a company car, laptop and cellphone), social & health benefits
- 32 days of vacation
- Generous mobile working option
- High Work-Life Balance
- Special discounts on Panasonic products
Our goal is to help you achieve your career goals by providing attractive and individual opportunities to develop your talent. We want to offer you the opportunity to grow within our organization, guided by various training and development measures and an attractive remuneration package.
ABOUT US
Panasonic is one of the largest and leading electronic product manufacturers in the world. The depth and variety of our research capabilities, manufacturing expertise, high quality and sophisticated products have remained strong since 1918. Our mission is to create the Panasonic business of "tomorrow." By integrating business, technology, and creativity, we will realize ideal lifestyles and societies solving social issues globally.
DIVERSITY, EQUALITY, AND INCLUSION
Fairness and equality are in our DNA. We are committed to creating a safe and inclusive workplace where people feel empowered to bring their whole selves to work. We want to ensure that our people are respected for who they are as individuals, valued for what they do and celebrated for their contribution to our business and our community. We are committed to promoting inclusion for the success of our business.
Panasonic is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, and disability, or any other characteristics.
Job Types: Full-time, Permanent contract
Work Location: In person