JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
We are looking for a Senior Facilities Manager for our Integrated Facilities Management business line.
Location: Erembodegem, Alost
Role Purpose
An exciting opportunity has arisen for an experienced and customer focused Senior Facilities Manager based on site with one of our key accounts. The Senior Facilities Manager will oversee day to day FM activity across four sites to ensure JLL IFM contract delivery is achieved. The Senior FM is responsible for assisting in all aspects of client and tenant satisfaction, contact delivery, management of all hard and soft services, financial management and leading the JLL team where applicable.
What this job involves
Client Service & Relationship Management
Promoting high level of satisfaction among client users by promptly responding to their service requirements.
Develops a close working relationship with Client Key Stakeholders, Landlord, Managing Agents and all of the FM/Hard Services vendors to ensure they fully understand the Client culture and become partners in delivering high quality service
Acts as go-to person in relation to all facilities/project/fit out/crisis management activities on site ensuring timely solutions and identification and removal of potential roadblocks
Leadership & Team Management
Demonstrates leadership, gives direction and mentors the JLL team on site to promote engagement and excellency in customer service and delivery
Support vendors including hard and soft skills to deliver services on time and within budget
Support vendor procurement processes in accordance with agreed client procurement guidelines as well as Jones Lang LaSalle procurement best practice.
Compliance & Safety Management
Responsible locally for Building Management Systems, PPM Schedules, Task System, EHS and Quality Compliance
Ensures compliance with JLL and client best practice, policies and procedures including statutory compliance, Quality and EHS compliance.
Responsible for Health & Safety during events, including contractor supervisor, reviewing of H&S documentation and working closely with the HSSE Lead.
Operations & Facilities Management
Acts as go-to person in relation to all facilities/project/fit out/crisis management activities on site ensuring timely solutions and identification and removal of potential roadblocks
Monitors and ensures office housekeeping and cleanliness is delivered to highest standards and that soft services functions are delivered in a timely efficient and customer orientated fashion
Financial Management
Proactively manages spend and budget locally in line with JLL policies and procedures including the processing of PO’s, invoices, budgets, service charges, rates, rent, insurance and local taxes etc. as applicable.
Sound like you? To apply you need to be able to demonstrate the following skills and experience:
Experienced in the management of total FM services, preferably with experience of Hard Services
Able to demonstrate a proven track record of managing office cleaning, preferably BICS experience
Able to build and maintain strong client relationships
Experienced in delivering technical services for a technology, media or similar client and must fit well culturally into this demanding and fast based environment
Experienced in financial management and budgeting while identifying cost savings/avoidance
Advanced in Microsoft Office (Excel, Word, and Outlook)
An excellent communicator including presentation and negotiation skills
Able to manage multiple projects and priorities
Able to network at all levels within the organization
Flexible and adaptable to changing business requirements is a perquisite for this role
Able to display initiative, confidence and professionalism in all dealings
Experienced delivering combined services facilities management contract in a client site
Degree qualified, preferably in property, facilities operations or engineering
Driven to meet deadlines, manage time effectively and work in a pressurized fast paced environment.
Strong written and verbal English as a second language
Some duties of the role may fall outside of the responsibilities listed in the job description.
What you can expect from us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...
Apply today at jll.com/careers.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.