With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
As a Cloud Solution Architect for Copilot, you will be a trusted advisor to our customers, guiding them through their AI transformation journey, from envisioning and prototyping to deployment and value realization. You’ll collaborate with sales, engineering and partner teams to deliver scalable, secure, and impactful AI solutions that drive real business outcomes.
Your focus will be to lead the adoption and change management journey for Microsoft 365 Copilot. In this role, you will empower enterprise customers to embrace AI transformation by driving Copilot usage, aligning business goals with technical capabilities and embedding sustainable change across their organizations. You will be the trusted advisor who bridges the gap between technology and people, ensuring that Copilot not only lands, but thrives.
Responsibilities
Some of your responsibilities include:
- Be a trusted advisor and drive business value through AI Transformation: Create business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes. Ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value.
- Lead Adoption Strategy: Design and execute tailored adoption and change management plans that align with customer business objectives and Microsoft’s AI vision.
- Drive Organizational Change: Guide customers through the cultural and operational shifts required to embed Copilot into daily workflows.
- Champion Business Value: Translate technical capabilities into measurable business outcomes, using ROI models, usage analytics and success metrics.
- Enable Stakeholders: Engage executive sponsors, change agents and champions to build momentum and sustain adoption across departments.
- Deliver Readiness & Training: Facilitate workshops, onboarding sessions, and enablement programs to upskill users and ensure Copilot readiness.
- Collaborate Across Teams: Partner with sales, engineering, and partners to ensure seamless delivery and customer success.
- Contribute to IP & Scale: Help build reusable assets, playbooks, and best practices to scale adoption efforts across regions.
- Embrace a growth mindset: Act as the voice of the customer by proactively sharing insights, feedback and success stories to inform internal strategy and execution.
- Learn-it-all: Demonstrate a self-learner mindset through continuous, self-directed learning in areas such as Copilot Chat, Agents, M365 Copilot, business value realization, and adoption and change management. Build and maintain technical readiness aligned to Customer Success Unit (CSU) priorities and corporate initiatives
Qualifications
- Bachelor’s degree in Computer Science, Engineering or related field or equivalent work experience
- Substantial experience in Change Management and Adoption.
- Deep understanding of Microsoft 365, Azure AI, and Copilot technologies.
- Strong communication and stakeholder management skills, with the ability to influence at all levels.
- Passion for innovation, customer success and continuous learning.
- Fluent in English; Dutch or French is a plus.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
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