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We are looking for a Project Manager - Global Aviation Programs based in Diegem, Belgium.
Global Aviation Programs - Airline Programs is mandated to manage programs and IT products that enable the International Air Network of DHL Express to achieve safe, service excellence at lowest operating cost in alignment with standardized processes. They do this by constantly reviewing and enhancing the processes and toolkit of the DHL Airlines Globally. IT Products in this context are the IT applications themselves plus the support and knowledge management associated with the business process the application supports.
How will you contribute to the success of DHL?
To deliver and deploy assigned projects of both Business process and IS nature to improve the Airline’s toolkit, infrastructure, service quality and operational efficiency across the globe and including safety critical systems that have a direct effect on aircraft operations.
- Highly developed business analysis skills that allows the incumbent to coach and act as a QA for the team.
- Plan the development and implementation of specific projects ensuring projects are completed on time, within budget and to the agreed specification.
- Is accountable for the outcome of the projects that together drive forward the programs of a business domain through incremental change over the 1 to 2 year timeframe.
- Coach and direct analysts and technical experts to ensure the quality of the deliverable matches expectation and needs.
- Work with functional and technical experts in designing appropriate systems, implement desired to-be processes and to meet the agreed project deliverables and goals.
- Excellent understanding of how to resolve content issues with particular focus on aircraft operations (ground handling, flight operations, aviation regulatory frameworks and standards).
- Ensures compliance to standards and collaborates with the IT partners to deliver architecturally approved solutions within quality metrics.
- Manage content, subject matter and co-ordinates specific working groups issues.
- Take responsibility for the end-to-end use of either specific or multiple IT applications to ensure their functionalities match the business activities, are aligned with the overall enterprise architecture, comply with Aviation IT standards and are thereby fully supported products.
- Is the business center of knowledge for the applications under control and ensure end user training materials / tools conform to the applications capabilities and aligns with business processes.
- Is able to translate business needs into common IT descriptions so that Global Enterprise Architects can approve solution direction and vendors can bid and quote for development work.
- Is the quality control point for the vendors activities and protects the operation by ensuring the correct level of testing is applied to every change (based on Test Requirements Hierarchy, functional, end-to-end, boundary, integration and UAT test methods).
- Co-ordinates releases of the products to cover multiple projects in as few releases as possible while conforming to the applications roadmap.
- Take responsibility for the project or problem producing a result which is capable of achieving the benefits defined in the business case (based on DPDHL PM and Prince2).
- Primary liaison and facilitator on behalf of the Airline users for specific projects of both a business operation and IS nature.
- Plan the development and implementation of specific projects and work streams ensuring tasks are completed on time, within budget and to the agreed specification resulting in a positive impact on the group’s business while complying to global IT Architecture and Corporate information security standards.
Manage and control the schedule, quality and cost elements of the project and vendor within the frame of reference agreed with the Program Manager/Director acting to address risks and issues in a timely and effective manner.
Do you have what it takes?
Engineering or business degree, preferably in, transportation and/ or project management-related discipline, or equivalent industry experience.
- A minimum of 5 years project management experience in an IT related area.
A minimum of 5 years of airline/aviation experience within depth knowledge of aviation/airlines operations processes preferred (safety, maintenance, crewing, ramp, scheduling, communications, aviation regulatory framework, air traffic control).
- Fluent in spoken and written English.
- Professional Project Management certification (e.g. PMI, Prince 2).
- Good presentation skills, good negotiating and influencing skills.
- Proven ability in report writing, able to prepare analytical reports highlighting and interpreting key business information.
- Highly motivated, initiating, good team member.
- Flexibility in operating style and attitude.
- Diplomatic, tactful, patient and sensitive to cultural differences.
Please submit your application along with your CV and a copy of your highest educational degree (e.g., Bachelor’s, Master’s, or MBA certificate).
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic
- DHL Worldwide Network NV De Kleetlaan 1, 1831 Diegem
DHL Worldwide Network NV
De Kleetlaan 1
1831 Diegem