Spektrum have a wide range of exciting opportunities in several global locations.
We are always looking to add great new talent to our team and look forward to hearing from you.
Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.
Who we are supporting
The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.
The NCIA provides a wide range of services, including:
- Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
- Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
- Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
- Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
- Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.
Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.
The program
Assistance and Advisory Service (AAS)
The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.
To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.
Role ID – 2025-0135
Role Background
The NATO Cyber Security Centre (NCSC) is a team of over 200 members working to monitor and protect NATO networks. In the NCSC’s role to deliver robust security services to the NATO Enterprise and NATO Allied Operations and Missions (AOM).
The NCSC Service Delivery Support Section (SDSS) is dedicated to centralizing the coordination of cyber security services delivery in a matrix organizational environment. Our mission is to orchestrate the entire service lifecycle, ensuring that services align to and follow enterprise strategy, policy, and directives established by the NCI Agency management, Chief Operating Officer, Chief Service Operations, Chief Technology Officer, Finance and Acquisition departments. We work closely with Service Area Owners and Service Delivery Managers to enable standardized and effective service delivery. In order to execute this work, the NCI Agency requires support with the work undertaken by the NATO Cyber Security Centre (NCSC) in the area of Communications and Information System (CIS) security and cyber defence.
Role Duties and Responsibilities
- Participate in conducted orientation sessions to familiarize the service contractor with the organization's goals, culture, and processes.
- Request and enable access to necessary systems, tools, and resources (e.g., Power BI, databases) relevant to the project.
- Engage with a mentor or point of contact within the team to obtain all necessary support during the on-boarding.
- Learn the communication protocols, reporting structures, and meeting schedules.
- Identify and document all relevant KPIs for cybersecurity services.
- Establish measurement and data collection methods for each KPI.
- Document agreed thresholds, reporting frequency, and describe roles and responsibilities for KPI maintenance.
- Develop scripts or configure tools to automate data collection from cybersecurity tools.
- Implement data validation and transformation processes.
- Schedule automated data import tasks and monitor for errors.
- Ensure overall data quality.
- Maintain the Power BI data model and import all relevant data.
- Design Power BI templates tailored for each Service’s metrics and KPI’s.
- Create visualizations that best represent each KPI for insights.
- Validate scorecards with stakeholders for accuracy and effectiveness.
- Ensure for each Service that the dashboard supports both Internal and Customer relevant information.
- Negotiate and implement data transfer protocols for integration of NCSC data into the SMC database.
- Ensure secure, reliable and regular data transfer between systems.
- Test and validate the data transfer processes.
- The Contractor shall handover to Purchaser team; all developed designs, installation,
- configuration files and other deliverables stated in previous sections of this document. The Contractor can complete handover when all assigned Tasks are performed and approved by the Purchaser.
Essential Skills, Experience and Certifications
- Proficiency in the English language (listening, speaking, reading and writing) is required.
- 3+ years of experience in dashboard development and maintenance;
- 3+ years of designing and developing the data Extract, Transform and Load (ETL) activities;
- Sound knowledge and wide-experience with KPIs and formal reporting via Dashboards;
- 3+ years of experience in ETL activities in Dashboard development teams and working groups in military IT environments;
- Sound knowledge of Dashboard UX Design, Transition and Operation processes with proven experience on one of these processes;
- Sound knowledge of ITIL processes with proven experience on one of these processes;
- Sound knowledge and experience on IT Service Management;
- 3+ years of experience in writing ETL Deliverables, Requirements documentation and understanding translations into technical solutions;
- Excellent communication skills. Proven ability to effectively communicate orally and in writing, with good briefing skills;
- 3+ years of experience in reporting and use of BI tools;
- Advanced organizational skills and analytical approach to problem solving;
- Sound knowledge and minimum 3 years of experience with monitoring tools and techniques on measuring service performance.
- 3+ years of experience in generating technical documentation aiming for both technical and non-technical audience.
- Experience building Remedy ITSM on Microsoft technologies (Windows server 2016 and MS SQL Server 2016 and above versions);
- A minimum of 3 years recent experience of Power BI;
- A minimum of 3 years recent experience in Business Intelligence domain;
- A minimum of 3 years recent experience in ETL process and coding;
- ITIL 4 Foundation certificate beneficial.
Working Location
- Mons, Belgium
Working Policy
- On-site
Travel
- Some travel to other NATO sites may be required
Security Clearance
- Valid National or NATO Secret personal security clearance
We never know what new opportunities might be just over the horizon. If this opportunity isn't for you please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.