Company Description
SECURITAS GROUP
Securitas is a world-leading safety and security solutions partner that helps make your world a safer place. By leveraging technology in partnership with our clients, we offer a broad portfolio of value-enhancing services and solutions integrated across the security value chain – from on-site services to advanced monitoring, comprehensive risk prediction and advisory services.
With around 341 000 employees in 44 markets, our innovative, holistic approach with local and global expertise makes us a trusted business partner to many of the world’s best-known companies. Benefitting from almost nine decades of deep experience and guided by our values of integrity, vigilance, and helpfulness, we create sustainable value by helping our clients optimize their operations and protect what matters most - their people and assets.
- Please note that if you are interested, you should follow application process with this link: Link to apply
Job Description
SECURITAS GROUP
Securitas is a world-leading safety and security solutions partner that helps make your world a safer place. By leveraging technology in partnership with our clients, we offer a broad portfolio of value-enhancing services and solutions integrated across the security value chain – from on-site services to advanced monitoring, comprehensive risk prediction and advisory services.
With around 341 000 employees in 44 markets, our innovative, holistic approach with local and global expertise makes us a trusted business partner to many of the world’s best-known companies. Benefitting from almost nine decades of deep experience and guided by our values of integrity, vigilance, and helpfulness, we create sustainable value by helping our clients optimize their operations and protect what matters most - their people and assets.
About the role
The SOC is a mission-critical operation and of strategic importance for the Securitas business. As a member of the SOC Digital IT team, you will provide IT support, perform updates and maintenance, implement new standardized services, answer business questions, provide user training and documentation, work on projects and global initiatives together with cross-domain support teams, and safeguard the availability and compliance of the SOC.
What you can expect from the role?
SOC Application and Signal Path Support:
- Monitor operational metrics, collect data, and publish production systems health information.
- Act as a liaison with local vendors on technical matters.
- Provide end-user support for all SOC applications, including Mastermind Monitoring and Business, Immix, and Twilio.
- Monitor and service customer-facing signal path equipment, including receivers and PC equipment.
- Correct signal path interruptions and escalate issues beyond support scope.
- Monitor alarm signals and respond using SOC monitoring applications.
- Manage support tickets through the ServiceNow portal and communicate updates to stakeholders.
SOC Design and Implementation:
- Maintain and optimize SSE standard SOC design and standardize technology platforms.
- Monitor and maintain a stable SOC IT application and operating environment.
- Learn new infrastructure, operations, and security technologies, including Securitas-specific technologies and business processes.
- Use industry-standard tools and methodologies to triage and debug issues, determining root causes.
- Support the infrastructure team in implementing and maintaining infrastructure components, systems, and services.
- Conduct periodic walkthroughs of the SOC Operations- and Data Center, identifying and addressing potential issues.
Key Deliverables and KPIs:
- Provide timely and effective technical support to end-users, resolving hardware and software issues to minimize downtime.
- Regularly maintain, update, and support IT systems, including servers, networks, and workstations, ensuring optimal performance and security.
- Maintain cleanliness in the data center and surrounding areas.
- Manage and resolve IT incidents and service requests, using ServiceNow to track and prioritize issues.
- Conduct training sessions for end-users to enhance their use of IT resources and tools.
- Create and maintain detailed documentation of IT systems, procedures, and troubleshooting guides.
- Keep the inventory of IT assets up-to-date, manage hardware and software licenses, and ensure compliance with organizational policies.
- Provide business and IT KPI reports to ensure SOC compliance (SRP, EN50518, ISO27001, SOC Security Baseline, etc.).
Qualifications
We're looking for open minded individual, motivated by constant development and willing to learn new areas withing IT area.
Years of experience: 1-2 in IT Business Area or in alarm and monitoring systems.
Key skills:
- Data and reports: Database and SQL querying knowledge is required, experience of building reports is a plus.
- Tech Savvy: Comfortable with operating systems (Windows, Linux, etc.), networking and data basic understanding.
- Documentation Pro: Able to write and update user guides & manuals.
- Security Aware: Understands basic cyber security protocols, measures & best practices.
- Service-Oriented: Familiar with IT service tools like ServiceNow & knowledge of incident and change management processes would be plus.
- Project Management: Experience in managing application deployment projects would be appreciated.
- Monitoring and Maintenance: Skilled in monitoring application performance and its maintenance.
- Languages: fluent English & Dutch are must haves, French would be a plus.
Key soft skills:
- Great Communicator: Clear, patient, and empathetic when helping users & communicating with stakeholders.
- Team Player: Collaborates well and effectively within a team & cross-functional teams structures.
- Adaptable: Eager to learn and adjust to new technologies & changing environment.
- Problem Solver: Quick to troubleshoot and fix issues with an analytical approach.
Key Partnerships
- Collaboration with SOC users, management, and all SOC stakeholders on a daily basis.
- Working with GITS for infrastructure support, maintenance, and implementations according to SOC requirements.
Additional Information
Location
Role is based in Brussel (Machelen) in Belgium. We work in a hybrid working model, requiring being in the office at least three days per week.
Working conditions
We are looking for longer partnership offering you a contract of employment and full time job. Standard Business working hours.
Access to the company car is included.
What we offer?
At Securitas we believe in doing the right thing and doing it well. For our customers and our employees. Our employees come from all walks of life and bring with them a multitude of talents and perspectives. We aim for diverse representation throughout the company, and we are committed to equal pay, safe working conditions, gender balance and an inclusive work environment with a wide range of skills and development opportunities.
If you are an open minded individual, motivated by constant development and willing to learn new areas withing IT area - do not hesitate and apply to us!
We help make your world a safer place. We attach great importance to our values: integrity, helpfulness and vigilance. At Securitas we put diversity first. We encourage everyone to apply regardless of your origin, age, gender or cultural and religious background.
Our goal is to make the world a safer place by offering our clients various services such as permanent surveillance, technological solutions, or training.