Lawter is a leading global chemical company and part of Harima Chemicals Group Inc. Lawter is a supplier to the graphics industry, adhesives, specialty coatings, aroma chemicals and the synthetic rubber industry. Lawter operates in more than 20 countries with 8 production centers and 5 technology centers.
For its headquarters in EMEA, Lawter is looking for a:
Junior IT Site Technician (M/F/X)
Location : Kallo Belgium
We are seeking a Junior IT Site Technician to join our IT team. As an IT Technician, you will provide first line IT support to on-site and remote users in the EU region to resolve hardware, software and network related problems, ensuring the availability and protection of company assets and data. This position is also a member of the Global Service Desk team which provides 24h hands-on and remote support to all users globally.
Key Responsibilities:
You provide Level 1 and Level 2 technical support for servers, desktops, laptops, printers, mobile devices and peripherals. This includes but is not limited to the following activities:
- Correcting hardware and software problems with servers, desktops, laptops, printers, mobile devices and peripherals; coordinating support with OEM vendors as needed
- Managing returns on warranted parts and systems
- Packaging and shipping hardware and replacement parts to remote users
- Installing, supporting and troubleshooting approved desktop software, following the Company’s established security policies, procedures and guidelines
- Creating and maintaining images for standard systems
- Performing planned maintenance, moves, adds, changes and asset management (i.e. managing the asset database system and maintain data accuracy for hardware and software inventory)
- Performing Patch Management following the Company’s established schedule
- Troubleshoot and resolve networking issues to ensure client/server connectivity to the Corporate network
- Support and assist users with VPN connectivity and escalate to network support team as needed
- Ensure the timely and proper execution of other tasks and projects as instructed by IT management.
- Provide support in a timely and professional manner and - if needed - escalate on behalf of the end user to the appropriate technical personnel (internal and external), aiming for minimal business disruption and maintaining a high level of end user satisfaction.
- Maintain accurate records of incidents and service requests and their resolution in the global service desk tool.
- Communicate effectively with management, team members and end users.
Skills/qualifications:
- Bachelor’s Degree in Computer Sciences or equivalent experience required
- CCNA certification is a plus
- 2 years or more of related experience preferred. Ability to work independently and take ownership
- Thorough knowledge of supported Microsoft Windows client/server operating systems
- Experience with Active Directory administration and group policy
- Thorough knowledge of installation, configuration, use and troubleshooting techniques of supported versions of Microsoft 365 applications
- Working knowledge of implementing and supporting of VOIP phone system, Cisco Switches and Access Points
- Solid technical, analytical, and team skills required
- Strong interpersonal skills in dealing with business users with varying computer abilities
- Knowledge of the English language is required.
If you are a dedicated IT technician looking to join a dynamic team and make a meaningful impact, we invite you to apply for this position.
We offer a competitive salary, comprehensive benefits package, and a dynamic and supportive work environment. If you meet the qualifications and are interested in this opportunity, please submit your application to Caroline Dobbelaere (HR Manager EMEA) at Dit e-mailadres wordt beveiligd tegen spambots. JavaScript dient ingeschakeld te zijn om het te bekijken.
Answers will be dealt with swiftly and in confidence.