IT OPS Solution Architect

The IT OPS Solution architect is a key player in our on-going efforts to modernize the tooling underpinning our Service Operations at KTN. You will be responsible for the further development of the Service Operations tooling in accordance with ITSM best practices and business needs. Furthermore, you will be spearheading efforts to further implement an in-depth data driven and automated approach to IT OPS.

Key Responsibilities

• Team and Project Management of tooling associated with ITAM, Change, Incident, Problem and Knowledge Management.
• Improve data architecture based on DDD-principles.
• Gather business requirements and deliver solutions in collaboration with the development team.
• Facilitate the inner workings of the project team according to Scrum / Agile-methodology.
• Continuous improvement of the project team, ITSM-processes and tooling.
• Innovate ITSM Processes with the help of AI-technology.

Qualifications and skills

• Used to taking a holistic approach to optimize Business Processes via IT
• Solution Architecture
• Domain-Driven Design
• Business Architecture
• People Manager
• Scrum / Agile way of working
• Project Management Skills
• Inquisitive mindset / lifelong learning
• Fluent in English
• Ability to work collaboratively in a team environment.
• Self-learning, selfstarter, hands-on, naturally curious, constructive critical thinking
• Willingness to travel abroad for short periods of time (1 week max.)
• Excellent communication and presentation skills.
• Strong problem-solving skills and attention to detail.
• No-nonse way of working.

Experience

• Minimum of 5 years of IT-related experience in a leadership / architectural role.
• Experience in AI is a plus.
• Experience in ITSM / an enterprise environment is a plus.

• A no-nonsense culture where entrepreneurial skills are embraced.
• A long-term employment with an emphasis on personal development.
• Possibility for hybrid work up to 3 days office and 2 days from home.
• Freelance or payroll (possibility for extra-legal benefits such as meal vouchers, hospitalization insurance, company car,...)