Hard FM manager/Project Manager

Job Introduction

Serco is a company specialized in delivering essential services to European, national, and local governments. What connects Serco employees is a passion for high-quality service, with each employee playing a role.

With Serco Defence, a subsidiary, we are active in Belgium on three military barracks under two contracts: namely ‘Heverlee & Meerdaal’ and ‘Saffraanberg’. Here, as a civilian company, we provide several essential services to ensure the smooth daily operation of the military site, allowing Defence to focus more on its core tasks. Some of the key services we offer include cleaning, catering, waste management, green space maintenance, etc., as well as technical maintenance of the buildings on the barracks.

As part of a potential new assignment with a planned start in 2026, Serco is preparing for the expansion of its services at a Defence-related location in Belgium.

We are therefore proactively looking for an experienced Hard FM manager/Project Manager who – if Serco is awarded the contract – will take on a key role from the very beginning in setting up the site’s operations.

This role offers a unique opportunity to be involved from day one in a completely new project, with the chance to help shape processes, teams, and client relationships.

If Serco is awarded this assignment, you will be one of our top choices to help launch this project.

Main Responsibilities

Technical Operations & Maintenance

• Oversee the technical aspects of hard FM services, including building maintenance, HVAC, electrical, plumbing, fire safety, and security systems.
• Consult on preventive and corrective maintenance programs to optimize facility uptime and longevity.
• Implement energy efficiency and sustainability initiatives to enhance operational resilience.
• Manage the installation and commissioning of new equipment, ensuring compliance with operational requirements.
• Troubleshoot and resolve complex technical issues related to construction and facility management.
• Develop and maintain technical documentation, including engineering plans, project specifications, and maintenance records.

Project Management

• Lead the planning, execution, and management of construction projects, ensuring timely delivery and adherence to quality and safety standards.
• Work closely with local teams to coordinate and optimize construction activities.
• Act as the primary point of contact for clients, ensuring that project milestones and deliverables are met.
• Manage relationships with key stakeholders, subcontractors, and suppliers, ensuring service quality and efficient resource allocation.
• Monitor and control budgets and operational costs, identifying areas for optimization.

• Quality Assurance & Compliance

• Ensure the compliance of all facility operations and construction projects with Belgian and international regulations.
• Implement and uphold health, safety, and environmental standards in all construction and facility operations.
• Provide regular reports and performance metrics to senior management, ensuring transparency and continuous improvement.
• Establish and maintain emergency preparedness plans for infrastructure resilience and swift incident response.
• Conduct engineering assessments and recommend improvements to increase efficiency and sustainability.

Stakeholder & Team Coordination

• Serve as the primary liaison between clients, contractors, and internal teams, ensuring alignment on project goals and expectations.
• Oversee and mentor a junior FM specialist, ensuring their professional growth and effective contribution to project success.
• Foster collaboration between engineering, operations, and site management teams to ensure smooth project execution.
• Manage communications with external vendors and subcontractors, ensuring adherence to project timelines and service quality.
• Facilitate regular meetings and progress reviews with stakeholders to address concerns, provide updates, and ensure proactive problem-solving.

Successful Candidate

Key Skills:

• Strategic thinking and problem-solving abilities.
• Resilient.
• Excellent communication and leadership skills.
• Proficiency in Microsoft Office Suite.
• This role requires on-site presence across multiple military bases. Ability to manage multiple stakeholders (third party and direct report) to drive perfect execution of the FM services.
• Security clearance or the ability to obtain one is required due to the nature of the work.
• Travel between sites within Belgium will be necessary.

Qualifications & Requirements:

• Bachelor’s or Master’s degree in Facility Management, Construction Management, or a related field.
• Professional proficiency of Dutch and French
• Minimum 5 years of experience in Hard FM management and/or Project Manager roles within a construction, or critical infrastructure environment.
• Proven experience in leading construction projects, ensuring effective delivery and alignment with client expectations.
• Strong knowledge of Belgian building regulations, health & safety standards, and environmental compliance.
• Experience managing multi-site operations with complex facility and construction requirements.
• Excellent leadership, communication, and problem-solving skills.
• Ability to manage budgets, contracts, and supplier relationships effectively.
• Experience in team leadership and mentoring, including overseeing junior staff.
• Experience with building condition assessment, specially the NEN2767 norm, is a plus.

About The Company

About Serco Group

Serco is a leading provider of public services. Our customers are governments or others operating in the public sector. We gain scale, expertise and diversification by operating internationally across five sectors and four geographies: Defence, Space, Justice & Immigration, Transport, Health and Citizen Services, delivered in UK & Europe, North America, Asia Pacific and the Middle East. More information can be found at Serco | Europe.

Why Should You Join Serco ?

• Contribute to innovative projects in the public services sector, and making a difference.
• Your contributions are valued and recognized, with opportunities for professional/personal growth.
• Be part of a company passionate about diversity and inclusion
• Enjoy a friendly and professional environment that respects your work-life balance.

We are diverse and inclusive organisation

At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.

We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas.

In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.

If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team

Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Please contact the recruitment team if needed

Data Protection:

For more information on how the personal data is processed, please see the link Data Protection policy here.

Package Description

• Excellent salary
• Comprehensive benefits package
• Meal vouchers
• Eco vouchers
• The opportunity to make a positive difference in a company that places great importance on diversity and inclusion.

For more information, you can contact the Serco Europe recruitment team.