Looking for growing your career in Front Office? Crowne Plaza Brussels Airport is looking for the new Shift Leader for their fantastic Reception team!
What’s the job?
The Front Office is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. To deliver a great guest experience – a Shift Leader will check in and out guests efficiently, and make sure they have all they need for a great stay.
As a Front Office Shift Leader you’ll:
• Assist guests with warmth and professionalism, whether they need directions or a last-minute toothbrush.
• Oversee front office and cashiering operations during your shift, ensuring everything runs smoothly.
• Handle guest arrivals, check-ins, check-outs, and room changes efficiently, maintaining accuracy in our hotel systems.
• Ensure compliance with accounting policies, managing cashier floats, financial transactions, and audits.
• Take charge of special projects, promote loyalty programs, and apply upselling techniques for enhanced guest experiences.
• Maintain cleanliness and order at the front desk while supervising and motivating team performance.
• Act as Manager on Duty when needed, responding to emergencies, resolving guest complaints, and ensuring safety and security.
• Bring pride to your uniform, communicate effectively, and help us create unforgettable stays for our guests!
What we offer:
• Salary following the barema of Commission Paritaire 302, cat.6
• Hospitalization and Life insurances.
• Eco cheques.
• Cafeteria meals.
• End of Year Bonus.
• The Room to grow by following trainings and/or Languages courses in house.
• Advantage IHG Employee Rate for IHG Hotel reservations and IHG Catalogue.
• Working alongside with a variety of departments in a fun, green and diverse environment.
And many more !
What we need from you :
- Language: French and/or English (Dutch is a plus).
- Ability to work in a team.
- Excellent communication skills.
- Problem-solving skills.
- Flexibility.
- At least one year's experience as a receptionist.