The contemporary Crowne Plaza Brussels Airport is located a stone’s throw away from Belgium National Airport and next to the Brussels Ring, which connects to all major capitals in the Benelux. The hotel is part of “The Corporate Village” which consists of 76,000 m2 office space and is home to many national and international companies. All 315 guest rooms, including a range of suites and a Club Floor, are designed using the latest trends and are the perfect haven of peace. CRAFT Restaurant memories come from many places. The sights, sounds, scents and, most importantly; the service.
YOUR DAY-DO-DAY
- To serve Food & Beverage to guests in an established performance and productivity standards in any of the Food and Beverage outlets.
- Provide a courteous, professional, efficient and flexible service consistent with Crowne Plaza standards policies & procedures in order to provide a memorable experience for every guest.
- To be able to carry out any other reasonable duties and responsibilities which do not distinctly differ in nature from the original assigned work.
- To be able to handle pressure, meet business demand and guest service needs.
- To report for duty punctually, looking smart – wearing your uniform with pride.
- To maintain a high standard of personal appearance and hygiene and stick to the hotel department grooming standards.
- To be fully conversant with all services and facilities offered by the hotel.
- To perform opening and closing procedures established for the Place of Work as assigned.
- To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
- To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and upsell alternatives.
- To ensure that the Place of Work and surrounding area is kept clean and organized at all times.
- Follow established hotel safety protocols and procedures at all times. Immediately report any safety/service incident to the supervisor or manager on duty
- To monitor operating supplies and reduce spoilage and wastage.
- To perform all duties and tasks in the assigned Place of Work to the standard set.
- To maintain a good working relationship with your colleagues, and all other departments.
- To attend and actively participate in trainings assigned to you either by your manager or by the Hr department.
- To undertake any reasonable tasks and secondary duties as assigned.
- To be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage Division as assigned.
WHAT WE NEED FOR YOU
- Responsible self-starter, capable of handling multi-faceted tasked and working under pressure.
- Team player, who values team work, has good team building skills and able to communicate effectively with all levels of employees.
- Positive with can do attitude and flexible approach.
- Basis reading, writing and math skills.
- Formal bartending training preferred.
- Knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods and garnishments.
- Ability to handle, carry or lift items weighing up to 23 kilograms.
- Fluent in English with a good French and/or Dutch.
- Preferably with a car.
HOW DO YOU DO THAT?
Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills. Each IHG hotel brand delivers
- True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests.
- True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
- True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
- True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner.
WHAT DO WE OFFER?
- Remuneration in line with the market, including double vacation pay and a thirteenth month;
- Hospitalization insurance (for all your family) and life insurance, after 6 months of employment;
- One free meal per day worked;
- Eco-vouchers (250€/12 months worked);
- The IGH employee rate: a great way to take advantage of a wide choice of hotels in the group’s 19 brands, all over the world, at a very reasonable price; a great way to treat yourself to a great holiday without breaking the bank!
- 20 days of legal leave to recharge your batteries and some extra days off after 3 and 5 years in the company;
- The opportunity to learn and evolve within an international company.
- A green environment with an excellent working atmosphere!