E-commerce Operations Manager

Amaris Consulting
Antwerpen
20 uur geleden

Who are we?

Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.

At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:

Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!

Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!

Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.

As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.
We look forward to meeting you!

Job description

Join our team and start a new adventure in an international and dynamic environment where you will be able to fulfil your career expectations in a fast-growing organization.

Being a consultant at Amaris Consulting means positioning yourself as a technical and functional expert in an industrial field, but above all being an ambassador of our organization to clients thanks to:

  • Your interpersonal skills and ability to listen in order to build a strong relationship of trust with our clients and fully understand their challenges and issues

  • Your curiosity and eagerness to learn, as we support over 1000 clients from all sectors worldwide

Your missions

  • Coordinate e-commerce operations across all key functions (Home Delivery, Collect, Transport, Ordering & Replenishment)

  • Align commercial forecasts with operational capacity planning

  • Define and communicate daily and weekly operational priorities

  • Track KPIs and lead continuous improvement initiatives

  • Act as the key point of contact for the 3PL partner managing fulfilment operations

  • Oversee day-to-day performance, ensure SLA compliance and integration of operational standards

  • Lead structural improvements in the e-commerce supply chain (processes, layout, IT)

  • Manage internal and external stakeholders to ensure strategic alignment

  • Monitor inbound/outbound logistics, stock levels, and quality control

Your profile

  • Master’s degree in Economics, Business Management, Sciences or similar

  • Minimum 3 years of operational management experience

  • Background in retail or logistics is a strong asset

  • Experience in change management or transformation projects

  • Strong project management, analytical, and Excel skills

  • Proficient in PowerPoint, Word, Outlook, Visio

  • Strong communicator able to influence at all levels

  • Structured, hands-on, and collaborative approach

  • Fluent in English, Dutch and French

What we offer

  • An international community bringing together 110+ different nationalities

  • An environment where trust has a central place: 70% of our key leaders started their careers at the first level of responsibilities

  • A robust training system with our internal Academy and 250+ available modules

  • A vibrant workplace that frequently gathers for internal events (afterworks, team buildings, etc.)

  • Strong commitments to CSR, notably through participation in our WeCare Together program

Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability or other characteristics.

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