Documentation & Learning Specialist

Company Description

Are you ready to shape the future technological landscape in Europe?
We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/ 

Job Description

Are you ready to discover the role of a Documentation & Learning Specialist in Netcompany?
As a Documentation & Learning Specialist, you will:

• Develop and maintain technical and non-technical knowledge assets, including manuals, SOPs, SDPs, ITIL processes, policies, step-by-step and user guides, templates, how-to articles, newsletters, and intranet content.
• Work closely with different stakeholders to enhance documentation by collecting information from various sources (e.g., emails, Teams, meetings) and capturing best practices, process workflows, lessons learned, and project guidelines.
• Organize, update, and publish content using tools like ServiceNow, Confluence, and SharePoint.
• Review and refine documentation to eliminate gaps, redundancies, and inconsistencies, by applying content standards, including formatting, terminology, and branding, to ensure consistency across all materials.
• Assess training needs and research available learning resources and develop training materials and deliver effective training sessions.
• Plan and facilitate training sessions to ensure timely and effective learning delivery, including training sessions on Confluence, SharePoint Online, and ServiceNow functionalities.
• Track progress on Training and Learning initiatives by coordinating with stakeholders, engaging with attendees, and maintaining relevant training reports.
• Ensure compliance with the organization's Knowledge Management Strategy, Communication, Training and Learning policies, and data security regulations.

Qualifications

What would make you a fit for the role: 

• Bachelor’s or Master’s Degree in Knowledge Management, Communication Studies, Business Administration, or a related field.
• Minimum 2 years of experience in a Knowledge / Document Specialist / Training Specialist role.
• Strong expertise in Microsoft Office (Word, PowerPoint and Excel), in SharePoint Online, Confluence, and ServiceNow.
• Experience with preparing training material and providing training.
• Excellent verbal and written communication skills in both English and French, with the ability to facilitate training and workshops.
• Strong collaboration skills, with the ability to work across teams and departments.
• Ability to work autonomously with strong organizational skills.
• Experience in EU Institutions environment is an asset.
• A certification in ITIL V3/V4 is an advantage.

Additional Information

Being a part of the Netcompany team, you will be provided with:

• The opportunity to work in a modern environment.
• A competitive compensation & benefits package
• Hospitalization plan
• Hybrid working model
• Meal and commuting allowance
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• A personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.

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Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.

In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/