Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- Experience with computer hardware and server hardware or troubleshooting/diagnosing.
Preferred qualifications:
- Experience in maintenance and monitoring of server systems.
- Ability to collaborate and partner with teams to resolve issues.
About the job
Google isn't just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind Google's powerful search technology. As an Operations Technician, you'll install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Google's Linux cluster). You'll also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. You'll participate in or lead small project teams on larger installations and develop project contingency plans. A typical day involves manual movement and installation of racks, and while it can sometimes be physically demanding, you are excited to work with infrastructure that is at the cutting-edge of computer technology.
Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.
Responsibilities
- Contribute to and lead efforts/projects in the deployment, maintenance, and support of Google Cloud region (e.g. cloud data center) infrastructure.
- Lead troubleshooting and resolve escalated technical issues regarding affected equipment.
- Help test and troubleshoot new server hardware components and designs.
- Configure and troubleshoot Operating System (OS) related issues on server.
- Resolve technical issues (e.g., hardware, software, application, operational, process) using different tools until final resolution communicating with different stakeholders.