Client Contract Manager - EU Institutions

Company Description

Are you ready to shape the future technological landscape in Europe?

We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/

Job Description

As a Client Contract Manager for EU Institutions, you'll be part of a dynamic and international team with many growth and learning opportunities.

As a Client Contract Manager you will:

• Serve as the primary point of contact for EU institutional clients on all project-related matters, ensuring smooth communication and trusted partnerships.
• Oversee professional services projects for EU clients, managing budgets, ensuring SLA compliance, maintaining service continuity, and fostering high levels of client satisfaction and team motivation.
• Monitor and analyse delivery trends within the EU context to proactively identify potential issues, conduct root cause analysis, and implement preventative actions.
• Evaluate risks specific to service delivery for EU stakeholders, and lead the implementation of effective mitigation strategies to ensure project success.
• Align with EU project priorities, assign and coordinate internal resources effectively, and manage service activities to support evolving client needs.
• Provide consolidated and strategic reporting to EU clients, steering committees, and Netcompany-Intrasoft management to ensure transparency and alignment with institutional goals.
• Play a key role in identifying and supporting add-on sales opportunities with EU institutions in collaboration with the Sales and Delivery Management teams.

Qualifications

What would make you a strong fit for this role:

• Bachelor’s degree in a business-related field
• At least 5 years of relevant experience in ICT services, preferably within the EU sector
• Proven experience working with European Institutions and a solid understanding of Time and Means (T&M) contracts
• Hands-on experience in managing teams and delivering services under structured contractual environments, such as framework contracts or large-scale service agreements for EU clients
• Outstanding communication skills and a strong client service mindset
• Excellent problem-solving and decision-making abilities
• Ability to critically evaluate information with keen attention to detail
• Fluency in English; knowledge of French or Dutch is a strong advantage
• Being a true team player with experience working in multicultural and diverse teams
• Resilience under pressure and ability to perform effectively in high-demand, dynamic environments

Additional Information

Being a part of the Netcompany team, you will be provided with:

• The opportunity to work in a modern environment.
• A competitive compensation & benefits package.
• Hospitalization plan.
• Hybrid working model.
• Meal and commuting allowance.
• Well-being activities (on premises).
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings).
• A personalized development plan for targeted career growth.

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.

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Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.

In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/